Melissa Cortez
Shafter,CA
Summary
To gain more experience in the customer service field, while fulfilling the organization goal through continuous leaming and commitment.
Having worked in customer serves jobs in the past I have had lots of experience dealing with customers issues. When working with the public I am thoughtful and courteous.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Golden Empire Transit
10.2021 - 07.2022
- Listen and respond to customer's questions.
- Work with customers to resolve complaints.
- Process orders and provide information to customers.
- Collecting and analyzing customer feedback.
Caregiver
The Village At Seven Oaks
07.2017 - 04.2018
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Monitored progress and documented any patient health status changes to keep healthcare team updated.
- Transported 5+ patients daily via wheelchair to and from rehabilitation and daily activities.
- Maintained frequent supervision of residents unable to call for assistance.
- Turned and positioned bed-bound patients to prevent bedsores and maintain comfort levels.
- Built strong relationships with clients to deliver emotional support and companionship.
- Closely Monitor client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Baker
Walmart
10.2015 - 07.2017
- Managed inventory, labor, expenses and other operational processes.
- Served 10+ bakery customers daily with professional and effective customer service.
- Cleaned and maintained kitchen equipment and oven.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Complied with all health and safety codes.
Night Manager
Shafter Subway
02.2013 - 10.2015
- Maintained inventory files and weekly cash count.
- Performed all nightly closing duties.
- Balanced cash drawer and counted inventory.
Education
Medical Assistant - Medical Assisting
Milan Institute
Bakersfield, CAHigh School Diploma - undefined
Shafter High School
Shafter, CA 08.1996 - 05.2000
Skills
Data Entry
Money Handle
Calm and Positive
Customer service
Bilingual
Office administrator assistant
Self control
Ability to use positive language
Patience
Takes responsibility
Effective listening
Phone Numbers
(661) 348-0920, (661) 910-1209
Timeline
Customer Service Representative
Golden Empire Transit
10.2021 - 07.2022
Caregiver
The Village At Seven Oaks
07.2017 - 04.2018
Baker
Walmart
10.2015 - 07.2017
Night Manager
Shafter Subway
02.2013 - 10.2015
High School Diploma - undefined
Shafter High School
08.1996 - 05.2000
Medical Assistant - Medical Assisting
Milan Institute