Melissa Cotter
Mount Horeb,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
CNA
SSM Health St. Mary's Hospital
01.2022 - Current
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Followed directions of licensed nurses to administer medications and treatments.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
CNA
Four Winds Manor
04.2021 - 09.2021
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Documented patient information and care activities in electronic health record.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Third Shift Stocker
Festival Foods
09.2019 - 04.2021
- Kept work areas neat, clean and free from debris.
- Transported merchandise pallets to move in warehouse.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Contributed positively to team morale by offering support and encouragement to colleagues working alongside me on the third shift schedule.
- Operated powered equipment such as pallet jacks responsibly and safely, complying with all relevant guidelines and policies at all times.
CNA
Ingleside Manor
05.2019 - 09.2019
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Grocery Bagger
Miller And Sons
03.2017 - 05.2019
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Contributed to store''s positive reputation by consistently demonstrating professionalism and dedication to customer service.
- Cleaned and maintained production area and equipment.
- Collaborated with fellow employees to maintain a well-organized work environment for optimal productivity.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
Associate Degree - Surgical Technologist
Madison Area Technical College
Madison, WI05-2027
High School Diploma -
Mount Horeb High School
Mount Horeb, WI05.2020
Technical Diploma - Nursing Assistant
Madison Area Technical College
Madison, WI12.2018
Skills
- Geriatric Care
- Reliable team player
- Patient Observation
- Complex Problem-Solving
- Clinical Documentation
- Compassion and Empathy
- Universal Precautions
- EMR Updating
- Certified in CPR/AED
- End of life care
Accomplishments
- Deans List - High Honors Spring 2024
- Dean's List- Honors Fall 2024
Timeline
CNA
SSM Health St. Mary's Hospital
01.2022 - Current
CNA
Four Winds Manor
04.2021 - 09.2021
Third Shift Stocker
Festival Foods
09.2019 - 04.2021
CNA
Ingleside Manor
05.2019 - 09.2019
Grocery Bagger
Miller And Sons
03.2017 - 05.2019
Associate Degree - Surgical Technologist
Madison Area Technical College
High School Diploma -
Mount Horeb High School
Technical Diploma - Nursing Assistant
Madison Area Technical College
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