Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Couture

Palm Bay,FL

Summary

Sales Supervisor with 10 years of experience in developing and leading employees. Experienced in project management using Lean Six Sigma strategies. Coached and developed employees to produce a 50% increase in member retainment. Drives team engagement and performance with daily meetings and consistent updates communicated using Microsoft products. Effectively manages a queue on a daily basis to support overall service level.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Member Retention Supervisor

Christian Care Ministry
07.2021 - Current
  • Effectively communicate, demonstrate and enforce performance expectations and company policies
  • Review and analyze data to develop coaching strategies specific to an employee and the team
  • Implemented successful sales training and improved sales techniques and product knowledge
  • Oversee employee compensation
  • Collaborate to improve customer experience and department goals
  • Drove results to break previous department sales records both monthly and annually over two years increasing sales performance up to 50%

Senior Member Relationship Specialist

Christian Care Ministry
07.2019 - Current
  • Use of time management skills to effectively manage a team while completing all projects including data retrieving, tracking and presenting
  • Assisted in the development of department goals and continuously monitor performance
  • Completed one-on-one coaching with team members to recognize growth and areas of opportunity
  • Collaborated between departments to find solutions to best serve both our members and the ministry
  • Designed and implemented a weekly newsletter providing sales tips, product knowledge and recognition for high performers

Member Relationship Specialist

Christian Care Ministry
10.2018 - 07.2019
  • Identify and prioritize workload
  • Use Root Cause Analysis to define problems and present the most accurate and relevant solutions
  • Skilled in de-escalating and building rapport with members and teammates

Traveling Sales Agent

Bankers Life
05.2017 - 10.2017
  • Licensed 2-15 Life, Health and Annuities
  • Completed underwriting to determine eligibility of the customer for insurance provided
  • Hit quarterly sales goal - top 4 of 20 agents in my first quarter

Corporate Trainer / Manager

Cheddars Scratch Kitchen
05.2013 - 05.2017
  • Maintain professional relationships with employees to keep turnover low
  • Traveled to hire, develop and supervise staff members in accordance with company policy and procedures in four different restaurant locations
  • Oversaw business rush hour to up to 250 guests per hour, as well as calculating ticket times and managing proper presentation

Education

Eastern Florida State College
2014

Skills

  • Effective communication in verbal or written presentation
  • Project management
  • Vision casting
  • Time management
  • Root cause problem solving
  • Proficient in Microsoft products Word, Excel, PowerPoint, Outlook
  • Data analysis
  • Strategic planning
  • Sales strategy development and implementation
  • Sales incentive program management

Certification

Lean Six Sigma: Yellow Belt

2-15 Life, Health and Annuities License

Sales Management Foundations 9/2021

Timeline

Member Retention Supervisor

Christian Care Ministry
07.2021 - Current

Senior Member Relationship Specialist

Christian Care Ministry
07.2019 - Current

Member Relationship Specialist

Christian Care Ministry
10.2018 - 07.2019

Traveling Sales Agent

Bankers Life
05.2017 - 10.2017

Corporate Trainer / Manager

Cheddars Scratch Kitchen
05.2013 - 05.2017

Eastern Florida State College

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Melissa Couture