Melissa C. Patterson
Fort Novosel,AL
Summary
Detail-oriented professional with 4+ years in customer service and data entry, skilled in high-volume tasks, accurate input, and client support in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Sales Representative
EverQuote
05.2023 - 02.2024
- Successfully navigated the full sales cycle, from prospecting and lead generation to closing deals, consistently meeting and exceeding sales targets through effective client presentations and negotiation at EverQuote.
Contractor
Liveops
Raeford, NC
11.2018 - 03.2019
- Addressed customer inquiries and resolved issues effectively, ensuring satisfaction and retention by providing adept problem-solving and communication.
- Inputted detailed customer information into electronic systems with precision, upholding company policies and security protocols during service interactions.
- Maintained composure and customer service excellence during challenging interactions, successfully de-escalating conflicts and reinforcing brand loyalty.
Express Associate
Express Clothing
Fayetteville, NC
10.2015 - 06.2016
- Maintained an organized retail environment by efficiently restocking products and ensuring merchandise displays were visually appealing and up-to-date.
- Provided personalized customer service by recommending products aligned with individual preferences, contributing to customer satisfaction and sales effectiveness.
- Uphold store standards through diligent floor maintenance, display arrangement, and adherence to promotional, payment, and security protocols.
Cocktail Server
Sweet Auburn Seafood
Atlanta, GA
04.2015 - 10.2015
- Delivered attentive service by recommending beverages tailored to guest preferences, enhancing customer satisfaction and contributing to a positive dining experience.
- Ensured the bar area remained orderly and clean, facilitating an inviting environment and efficient service during peak hours.
- Built and maintained relationships with guests, utilizing a friendly demeanor to create a welcoming atmosphere and encourage repeat business.
Express Associate
Express Scripts
Atlanta, GA
01.2014 - 04.2015
- Enhanced store presentation and customer shopping experience by meticulously organizing merchandise, restocking shelves, and maintaining updated and visually appealing displays.
- Provided personalized assistance to customers, offering recommendations that aligned with their preferences and informing them about product features and current promotions to facilitate informed purchasing decisions.
Express Associate
Express Clothing
Frederick, MD
08.2013 - 12.2013
- Enhanced store presentation by restocking and organizing merchandise, maintaining updated and appealing displays to optimize product visibility and accessibility.
- Provided personalized customer assistance, recommending products aligned with shopper preferences and promoting complementary items to increase sales.
Education
Some College (No Degree) - Business Administration and Management
Kaplan University
Davenport, IASome College (No Degree) - Fashion Merchandising
Bauder College
Atlanta, GAHigh School Diploma -
Faith Academy
Stockbridge, GA05.2011
Skills
- Customer Service
- Sales
- Retail
- Communication
- Merchandising
- Inventory Management
- Customer Needs Assessment
- Product Recommendations
- Service Excellence
- “Technical Skills “
- Typing speed 60 wpm with 98 percent accuracy
- Microsoft Excel /Google sheets
- CRM systems
Timeline
Sales Representative
EverQuote
05.2023 - 02.2024
Contractor
Liveops
11.2018 - 03.2019
Express Associate
Express Clothing
10.2015 - 06.2016
Cocktail Server
Sweet Auburn Seafood
04.2015 - 10.2015
Express Associate
Express Scripts
01.2014 - 04.2015
Express Associate
Express Clothing
08.2013 - 12.2013
Some College (No Degree) - Business Administration and Management
Kaplan University
Some College (No Degree) - Fashion Merchandising
Bauder College
High School Diploma -
Faith Academy