Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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MELISSA S. CRIMBOLI

MELISSA S. CRIMBOLI

Greensburg,PA

Summary

Accomplished manager and consultant with significant technical, QA, and software training experience, seeks to expand 12+ years in a leadership role for a forward-thinking organization.

Overview

2
2
years of professional experience

Work History

Pharmacy Software Support Consultant

ACCOMPLISHMENTS, Adelphoi Village, Inc
  • Reworked the current project list by teaching and applying a mixture of Lean, Kanban, and Agile methodologies to ensure the projects were making deadlines
  • Introduced cross-functionality between the EHR team, development team, and IT teams to facilitate department improvement and teamwork
  • Used a Kanban board to show the movement of projects through the Project Lifecycle with WIP limits
  • Daily scrum meetings with the other departments
  • Reinvented the EHR support help desk by introducing a new ticketing system
  • Developed a metric system in order to track support trends, repeat callers, possible areas for training, and ensure excellent customer service
  • Facilitated the merging of the two support departments
  • Participated in clinical trainings earning certificates in CPR and First Aid, Safe Crisis Management, and Recognizing and Reporting Child Abuse thus making me a mandated government reporter
  • PS Solutions
  • Participated in daily scrum meetings for releases due to new agile environment
  • Able to adapt to a highly involved and complex environment in a new field unrelated to previous healthcare experience
  • Worked with various other companies, sites, and departments to create a more efficient process for turn-up time
  • Adhered to customer required go-live dates for software installation
  • Successfully worked with lead managers and executives in many departments in order to achieve customer goals
  • Assisted in managing QA and developers in order to meet sprint deadlines, Hired as a consultant for a technical support team
  • Met with company president to discuss changes to the support team for efficiency
  • Met with their Dallas leads to train on support techniques
  • Studied processes, call logs, call times, and employee turn around times
  • Ended with executive meetings and presentations on findings and ideas for improvement

Sr. Business Analyst

CELERITY, INC
  • For Highmark in the PGRS system as a work from home contractor
  • Worked as a Sr.business technical analyst due to SQL proficiency
  • Assisted in working on test cases for large PGRS release in July 2015
  • Successfully trained both new employees and customers on current software
  • Skilled in both functional and regression testing for short and long term releases
  • Created, wrote, and executed test scripts in RQM for monthly releases
  • Updated and created new business requirements for current releases
  • Participated in daily scrum meetings for releases due to new agile environment
  • Tested and corrected current SQL in existing scripts for efficiency
  • Proficient in Select queries with an ability to navigate the current tables for accurate data
  • Able to adapt to a highly involved and complex environment without the need for long-term training
  • High-Level Agile training for the Highmark move from Waterfall to Agile
  • Assisted team lead in developing new business processes

Sr. Project Manager/Business Analyst

MOSAIX SOFTWARE, Inc
  • To aid in the closing of a government contract
  • Able to quickly adjust and excel in an agile environment with daily scrum meetings regarding project closing
  • Authored Master Inventory File for project closing package
  • Authored various types of system requirements and testing documentation (both internal and external)
  • Performed data mapping for missing documents on several large databases
  • Edited current wireframes and use case documentation

Senior Technical QA Analyst/Project Manager and Training Lead

SOFTWRITERS, Inc
  • Conducted comprehensive software training for Long Term Care Pharmacies on current software, interfaces, web-based applications and D.0 claim formatting/NCPDP new regulations for short cycle dispensing
  • Completed QA testing for 6 years for monthly releases to 9 different software programs
  • Effectively built and maintained SQL Databases
  • Skillfully versed with ICD9 codes, Medicare D, Medicare B, Medicare A, Worker’s Comp, Commercial, and Medicaid plan
  • Developed and maintained a large customer base due to effective support practices
  • Managed after-hours support phone for IT staff where the software was either down or patients could not receive their dispensed medication

Project Manager

True Helix
04.2021 - Current
  • Prepared and submitted project invoices for review and approval.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Identified plans and resources required to meet project goals and objectives.
  • Successfully lead a team of 18+ employees
  • Fluent in agile practices
  • well-versed in anything microsoft based

Education

Bachelor of Arts - Business

Seton Hill University 146

Associate's Degree - Business

Westmoreland Community College
2008

Skills

  • TECHNICAL SKILLS
  • Oracle-based applications, Java-based, applications, Microsoft Word, Microsoft Excel, PowerPivot, Microsoft Project, Jira, Microsoft Access, Visio, Microsoft PowerPoint, Adobe, Microsoft SQL, HL7, QuickBooks, web-based applications, client-based applications, HTML/XML, SharePoint, and CRM
  • Workforce Planning
  • Knowledge Base
  • Customer Satisfaction
  • Production Work
  • Software Release and Rollout
  • Administrative Support
  • Issue and Resolution Tracking
  • Access Management Software
  • Software Evaluation
  • Web Support
  • Friendly and Patient
  • Hardware and Software Repair
  • Diagnostic Tools
  • Desktop Partitioning Software
  • Feature Activation
  • Switches and Routers
  • Training Material Development
  • Meeting Support
  • Diagnose Faults
  • Support End-Users
  • Tracking and Documentation
  • Microsoft Windows and Office
  • Organizational Skills
  • Customer Communication and Empathy

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Project Manager

True Helix
04.2021 - Current

Pharmacy Software Support Consultant

ACCOMPLISHMENTS, Adelphoi Village, Inc

Sr. Business Analyst

CELERITY, INC

Sr. Project Manager/Business Analyst

MOSAIX SOFTWARE, Inc

Senior Technical QA Analyst/Project Manager and Training Lead

SOFTWRITERS, Inc

Bachelor of Arts - Business

Seton Hill University 146

Associate's Degree - Business

Westmoreland Community College

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MELISSA S. CRIMBOLI