Melissa Crockett
Rosewood On Broadway/St. Catherine North
Fargo,ND
29
years of professional experience
Registered Nurse with 29 years of experience, 11 of those years in management, delivering high-quality care in long term care setting. Proven leader effective at uniting and guiding nursing teams toward achieving resident care goals, improving satisfaction, and delivering high-quality resident care. Team-oriented and reliable with expert healthcare knowledge, with willingness to learn, adapt to change, and ability to handle challenging situations.
Work History
Nurse Manager
11 Years 2 Months- Provide direction to nurses and resident assistants on 33 bed unit, in which 18 beds were locked memory care unit, providing guidance and oversight to nurses and resident assistants, to deliver outstanding care and optimal resident and family satisfaction and outcomes
- Developed and implemented plan of care with continued updating and evaluating plan of care according to resident's changing condition and needs using holistic approach
- Collaborated with medical providers and interdisciplinary team to develop, manage, and implement individualized care plans
- Reviewed charts and clinical documentation in Point Click Care to verify accuracy and completeness, according to established nursing policies, procedures and federal regulations
- Regularly evaluated employee performance, provided feedback, coaching or disciplinary action, and conducted annual performance evaluations for all nursing department staff on the unit
- Determined Medicare eligibility, assured proper documentation, and timely denials per Medicare guidelines
- Investigated and independently resolved complaints from staff, physicians, and residents by leveraging clinical judgment and unit management expertise
- Mentored nurses and aides on procedures, resident needs, and care standards including specialized needs for residents with dementia and behaviors
- Communicated with families regarding care updates, concerns, and service coordination.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Observed and documented resident factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Reviewed clinical documentation for accuracy, completeness, and timely updates.
- Resolved staffing conflicts and adjusted schedules to maintain service continuity.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Monitored clinical outcomes closely, identifying areas for improvement and implementing corrective actions.
- Evaluated patient histories, complaints, and current symptoms.
RN CASE MANAGER
9 Years 2 Months- Provided direct care for home health patients through physical assessments, medication support, and chronic disease management.
- Reported health changes and care concerns to physicians during home visits.
- Trained, guided, supported, and supervised home health aide care providers.
- Updated patient charts in Epic with medications and current clinical details to maintain accurate records and treatment support.
- Coordinated home health case management with interdisciplinary teams to support safe, timely patient care.
- Assessed patient needs, clinical status, and home environment to build individualized plans of care.
- Supported care coordination practices to improve communication and quality of home health services.
- Participated in on-call rotations to provide after-hours care.
- Completed initial patient and family assessments to identify home care needs and guide service planning.
MDS COORDINATOR
1 Year 11 Months- Coordinated Minimum Data Set assessments, ensuring accurate resident records and timely submission compliance.
- Oversaw interdisciplinary assessment workflows, aligning nursing, therapy, and social services documentation.
- Reviewed resident charts for completeness, correcting discrepancies before regulatory reporting deadlines.
- Trained staff on MDS requirements, documentation standards, and assessment coordination procedures.
- Maintained compliance with federal and state long-term care reporting guidelines.
- Ensured compliance with federal, state, and local regulations by meticulously completing all required documentation for MDS reporting.
- Collaborated with billing departments to ensure proper submission of MDS data for reimbursement purposes, minimizing discrepancies that could lead to financial loss for the facility.
ADMINISTRATIVE DIRECTOR OF NURSING SERVICES
10 Months- Managed/supervised 65 nurses/certified nursing assistants, assisted in recruiting and hiring, managed employee review process and ensured compliance with state and federal regulations
- Actively participated in QA/QI program to improve performance and maintain high standards of care
- Completed daily rounds of nursing department to verify that all nursing service personal were performing their work assignments in accordance with acceptable nursing standards
- Disciplined, energetic employee who quickly establishes rapport with residents and colleagues
- Implemented new floor assignments based on evaluation of staffing requirements
- Coordinated with nursing team to ensure optimal levels of resident care and safety
- Monitored budget to ensure financial objectives were met while looking for ways to reduce expenses
- Conducted or approved performance evaluations for all nursing department employees
- Created and maintained all absentee calendars, agency nurse schedules and staff meeting minutes
- Regularly evaluated employee performance, provided feedback and assisted, coached, and disciplined staff as needed
- Monitored nursing and operation of support departments to ensure that resident needs were met and facility was properly maintained
- Developed and implemented master schedule for nurses and certified nursing assistants
REGISTERED NURSE ASSESSMENT COORDINATOR
4 Years 7 Months- Worked in fast paced long term care/post-acute care rehab facility as Registered Nurse Assessment Coordinator
- Responsible for coordinating assessments according to RAI process and state assuring accurate and timely completion of MDS and care plan
- Manage tracking of admission/discharges and process to capture and ensure appropriate payment by Medicare/Medicaid and insurance plans
- Work closely with interdisciplinary team and management to ensure highest quality of life and wellness during resident's stay utilizing nursing process
- Participate in ensuring documentation meets Federal, State, and Certification guidelines and provide education as necessary
- Provide education to staff to ensure accurate and timely documentation of activities of daily living and care given
- Maintains confidentiality of resident information and ensures required medical records are in chart from hospital/home for enhanced resident care
- Interpreted Medicare and long-term care guidelines to support appropriate coding and reimbursement.
- Exhibited strong organizational skills when managing multiple competing priorities while maintaining a high standard of resident care.
- Contributed to facility-wide quality improvement initiatives by identifying areas for improvement in assessment processes and implementing evidence-based best practices.
HOME HEALTH NURSE
2 Years 7 Months- Accurate medical record documentation supported continuity of care through patient history, vital signs, and test results.
- Care for patients with COPD, CHF, and diabetes supported complex chronic disease management.
- Patient-centered practice improved care delivery through attention to process and treatment refinement.
- Complete documentation of nursing assessments, treatments, medications, and discharge instructions supported safe transitions of care.
- Strong assessment skills identified patient care needs promptly.
- Patient education and training improved understanding of health needs and care instructions.
- Lab work collection through venipuncture, PICC line draws, and CoaguChek testing supported timely diagnostics.
FLOOR NURSE/CHARGE NURSE
12 Years- Supervised, taught, and performed nursing duties, managed heavy daily resident volume including medication passes, treatments, writing and following doctor's orders, respiratory treatments, glucometer checks, blood draws, administering tube feeding, IV therapy, and peritoneal dialysis
- Developed excellent assessment skills for accurate and complete admission assessments, obtaining resident history from resident, family, and other healthcare records
- Developed and implemented plan of care with continued updating and evaluating plan of care according to resident's changing condition and needs using holistic approach
- Worked closely with physicians, pharmacists, nursing staff, and interdisciplinary team to enhance resident's well-being and to identify any changes in condition, abnormal lab results, or medication issues
Education
Associate of Science - Nursing
Registered Nurse
Associate of Science - Nursing
Licensed Practical Nurse
Associate of Science - Medical Assistant
Skills
Nursing staff leadership
Staff direction and support
Policy and procedure adherence
Regulatory compliance
Population-specific care management
Training and mentoring
Multidisciplinary team collaboration
Strong clinical judgment
Exceptional time management skills
Timeline
Nurse Manager
Rosewood On Broadway/St. Catherine North
09.2015 - CurrentRead More
RN CASE MANAGER
Essentia Home Health
04.2014 - 06.2023Read More
MDS COORDINATOR
Eventide Moorhead
10.2013 - 09.2015Read More
ADMINISTRATIVE DIRECTOR OF NURSING SERVICES
HCR Manor Care
11.2012 - 09.2013Read More
HOME HEALTH NURSE
PRAIRIELAND SMP HEALTH
06.2010 - 01.2013Read More
REGISTERED NURSE ASSESSMENT COORDINATOR
HCR Manor Care
09.2008 - 04.2013Read More
FLOOR NURSE/CHARGE NURSE
Maple Manor Care Center
01.1998 - 01.2010Read More
Northland Community And Technical College
Associate of Science from Medical Assistant
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Northland Community And Technical College
Associate of Science from Nursing
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Northland Community And Technical College
Associate of Science from Nursing
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