Melissa Crump
ASHLAND,KY
Summary
Compassionate Hospice Registered Nurse delivering high productivity and efficient task completion through specialized skills in pain management, symptom control, and emotional support. Fostered effective communication and patient advocacy to enhance care for patients and families during end-of-life experiences. Demonstrated clinical expertise and leadership within multidisciplinary teams to optimize patient care and ensure quality-driven outcomes.
Overview
1
1
Certification
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Hospice RN CM
Community Hospice of Northeast Florida
ASHLAND, KY
07.2025 - 06.2026
- Provided compassionate care to patients in hospice settings.
- Assisted with pain management and symptom control for patients per order.
- Documented patient assessments and care plans accurately in records.
- Educated families on end-of-life care and available resources.
- Administered medications and monitored patient responses effectively.
- Developed and implemented individualized plans of care for each hospice patient.
- Coordinated with physicians to ensure the best possible treatment for the patient.
- Performed physical assessments including wound care, skin integrity checks, catheter changes and care, and IV therapy administration.
- Collaborated with other healthcare professionals including social workers, chaplains, pharmacists and dieticians on behalf of hospice patients.
- Participated in interdisciplinary team meetings to discuss patient's progress towards goals of care plan.
- Provided care and support to terminally ill patients and their families in a home-like setting.
- Utilized critical thinking skills to make sound judgments in order to provide quality end-of-life care for each patient.
- Collaborated with interdisciplinary teams to enhance patient comfort.
RN, Director of Clinical Services
Heartland Hospice
Lucasville, Ohio
12.2024 - 07.2025
- Clinical Leadership: Directed and supervised all direct and indirect patient care services provided by the interdisciplinary hospice team.
- Regulatory Compliance: Ensured adherence to Medicare Hospice Benefit Conditions of Participation, state and federal laws, and accrediting standards.
- Operations & Quality: Oversaw clinical and operational performance, staff productivity, and scheduling while leading Quality Assessment and Performance Improvement (QAPI) initiatives. [1]
- Team Mentorship: Partnered with Executive Director to manage clinical staff and implement orientation/training programs that enhanced patient-centered care.
- QAPI: Prepared and submitted quarterly QAPI reports to Corporate in accordance with policy and procedures.
IPU RN
Community Hospice
Ashland, KY
07.2023 - 12.2024
- Administered medications and treatments as prescribed for hospice patients.
- Provided emotional support to patients and families during end-of-life care.
- Collaborated with interdisciplinary teams to develop patient care plans.
- Monitored vital signs and documented changes in patient conditions.
- Educated families on caregiving techniques and hospice services available.
- Assisted in managing pain relief solutions for patient comfort.
- Ensured compliance with safety and infection control protocols in patient care.
- Conducted regular assessments to evaluate patient needs and preferences.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Provided emotional support and comfort to families during difficult times.
- Participated in multidisciplinary team meetings to discuss patient care plans.
Hospice Travel RN
Liberty Hospice
Wilmington, North Carolina
01.2023 - 07.2023
- Provided direct patient care in home environments for hospice patients.
- Administered medications and monitored patient responses effectively.
- Assisted with symptom management to improve patient comfort levels.
- Collaborated with interdisciplinary teams to develop individualized care plans.
- Educated families on caregiving techniques and end-of-life care options.
- Educated patients and family members about proper health maintenance techniques.
- Developed nursing care plans based on individual needs of each patient.
- Performed assessments and evaluations of patients' health condition, while providing comprehensive nursing services.
- Documented patient progress and interventions in electronic health records.
- Maintained accurate documentation of patient information such as medical history, vital signs, medications administered.
- Facilitated communication between healthcare team members involved in providing quality patient care services.
- Supervised Licensed Practical Nurses during their shift hours in accordance with organizational guidelines.
- Adhered to infection control protocols while performing assigned tasks.
Hospice Inpatient Clinical Care Coordinator
Hospices of Southern WV
Beckley, West Virginia
12.2019 - 01.2023
- Coordinated patient care plans with interdisciplinary teams for optimal service delivery.
- Facilitated communication between patients, families, and healthcare providers to ensure clarity.
- Managed patient intake processes to streamline admissions and improve efficiency.
- Collaborated with community resources to provide comprehensive support services for patients.
- Trained and mentored new staff on clinical protocols and patient interaction techniques.
- Reviewed medical records for compliance and coordinated documentation for regulatory standards.
- Participated in quality improvement initiatives to enhance overall patient care experience.
- Reviewed relevant lab results in order to identify any significant changes that could affect the course of treatment.
- Facilitated communication among all members involved in the health care team so as to maximize collaborative efforts toward successful outcomes.
- Participated in interdisciplinary team meetings by providing input into the development of individualized service plans for each client served.
- Coached and developed care team consistently ranked among top in region for key clinical, performance and financial outcomes.
- Created a safe environment that promotes positive interactions between patients, family members, significant others through active listening skills during counseling sessions.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly and monthly assistant tasks lists.
- Managed patient flow and directed nurses and doctors to ensure medical assignments are completed on time.
Hospice Admissions RN
Hospice Compassus
Princeton, West Virginia
05.2018 - 12.2019
- Conducted patient assessments to determine care needs and eligibility for hospice services.
- Assessed patients' health conditions by reviewing medical histories, administering diagnostic tests, and interpreting results.
- Developed and implemented individualized care plans in collaboration with interdisciplinary teams.
- Coordinated with healthcare providers to ensure seamless patient transitions to hospice care.
- Educated patients and families on hospice benefits, services, and end-of-life options.
- Educated families about the disease process, prognosis, available treatments, medications, nutrition guidelines.
- Provided emotional support to patients and families during challenging end-of-life discussions.
- Collaborated with multidisciplinary teams to ensure optimal patient outcomes.
- Facilitated communication between multidisciplinary team members regarding patient needs and progress.
- Documented patient progress and updates in electronic health records accurately and timely.
- Interviewed pre-operative patients to gather data for admission planning, pre-admission screening and teaching.
- Gathered entire medical histories and information related to patient's treatment procedure.
Hospice IPU Assistant Administrator
HospiceCare
Charleston, West Virginia
02.2015 - 05.2018
- Coordinated patient care schedules with healthcare teams and families.
- Managed documentation and filing systems for patient records and compliance.
- Communicated effectively with patients regarding services and support options.
Education
Associate of Science - Nursing
Broward College
Fort Lauderdale, FL 08.1995 - 05.1997
Associate of Science - Biology And Chemistry
Ashland Community College
Ashland , KY 08.1986 - 04.1988
DHO Career And Technical Education Certification - Education
University of Rio Grande
Rio Grande, OHSkills
- Pain management
- Symptom control
- Patient assessment
- Nursing assessment
- Medication administration
- End-of-life care
- Care coordination
- Interdisciplinary collaboration
- Clinical documentation
- Regulatory compliance
- Quality assessment
- Patient education
- Emotional support
- Effective communication
- Staff mentorship
- Problem solving
- Critical thinking
- Family support
Certification
- KY RN compact license #1090718
- AHA BLS
References
References available upon request.
Timeline
Hospice RN CM
Community Hospice of Northeast Florida
07.2025 - 06.2026
RN, Director of Clinical Services
Heartland Hospice
12.2024 - 07.2025
IPU RN
Community Hospice
07.2023 - 12.2024
Hospice Travel RN
Liberty Hospice
01.2023 - 07.2023
Hospice Inpatient Clinical Care Coordinator
Hospices of Southern WV
12.2019 - 01.2023
Hospice Admissions RN
Hospice Compassus
05.2018 - 12.2019
Hospice IPU Assistant Administrator
HospiceCare
02.2015 - 05.2018
Associate of Science - Nursing
Broward College
08.1995 - 05.1997
Associate of Science - Biology And Chemistry
Ashland Community College
08.1986 - 04.1988
DHO Career And Technical Education Certification - Education
University of Rio Grande