Melissa Cruse
Mesa,Arizona
Summary
Customer-oriented leader offering over 25 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages a diverse portfolio of current and potential service providers. Leads with influence.
Overview
29
29
years of professional experience
Work History
District Services Manager
The Home Depot
Phoenix, AZ
05.2024 - Current
- Managed customer experience throughout install process to resolve emerging issues.
- Oversee service provider partnership through portfolio of 10 different service providers through compliance monitoring, effective store connectivity, job site visits and quarterly touchpoints to discuss overall business wins and opportunities to drive sales growth
- DM Support through weekly team touchpoints and bi-weekly individual touch point to review Services business specifically. Store support in handling any escalations that may arise.
District Install Manager
The Home Depot Inc
Tempe, AZ
10.2021 - Current
- Coordinated construction project phases, ensuring timely completion and alignment with project goals.
- Investigated complaints and resolved customer concerns to enhance satisfaction and retention.
- Recruited, hired, and supervised workers, ensuring daily performance met operational standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed investigations into complaints, provided resolution to various customer concerns
Store Manager
Walgreens Boots Alliance
Tempe, AZ
03.2019 - 09.2021
- Established store tactics and strategies to achieve operational performance and sales goals.
- Prepared weekly schedules to ensure adequate floor coverage while adhering to fiscal guidelines.
- Provided excellent customer service and followed standard practices, contributing to sales maximization and shrinkage minimization.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed store tactics and strategies that aligned with operational performance and sales objectives.
Store Manager
Lowes Home Improvment
Tempe, AZ
03.2013 - 03.2019
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance, identifying gaps for timely corrective action.
- Managed inventory tracking and conducted physical counts to reduce loss.
- Enhanced customer satisfaction and streamlined store operations through relationship building and effective problem-solving.
District Operations Manager
The Home Depot Inc
Phoenix, AZ
08.1997 - 03.2013
- Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
- Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
- Visited approximately 2-3 locations weekly to ensure each location as fully functional and operating effectively.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
Education
Some College (No Degree) - PHR Prep Course
University Of Phoenix
Tempe, AZSkills
- Customer relations
- Problem-Solving
- Conflict Mediation
- Relationship Building
- Time Management
- Fluent in salesforce, excel, outlook
Education and Training
other
Timeline
District Services Manager
The Home Depot
05.2024 - Current
District Install Manager
The Home Depot Inc
10.2021 - Current
Store Manager
Walgreens Boots Alliance
03.2019 - 09.2021
Store Manager
Lowes Home Improvment
03.2013 - 03.2019
District Operations Manager
The Home Depot Inc
08.1997 - 03.2013
Some College (No Degree) - PHR Prep Course
University Of Phoenix