Melissa Cruz
Duarte,CA
Summary
Excelled in enhancing team versatility and productivity through effective cross-training initiatives. Offering strong leadership and English and Spanish communication skills, eager to learn and grow in collaborative environment. Contributes to understanding of training principles and team dynamics, delivering practical solutions and support.
Overview
2
2
years of professional experience
Work History
Crew Trainer
McDonalds
04.2023 - Current
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Trained other employees in customer service, food safety, and performance requirements.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Maintained store stocked and organized at all times
- Learned time management and customer service skills
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
Education
High School Diploma -
Arroyo High School
El Monte07-2024
Skills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- POS Systems
- Work Planning and Prioritization
- Complaint resolution
- Processing payments
- Task Delegation
- Opening and closing processes
- Clear Communication
- Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
Crew Trainer
McDonalds
04.2023 - Current
High School Diploma -
Arroyo High School
Similar Profiles
Chloe NesterChloe Nester
Crew Member at McDonaldsCrew Member at McDonalds
Alexis GarciaAlexis Garcia
Crew Member at McdonaldsCrew Member at Mcdonalds
Chloe ShorterChloe Shorter
Crew Member at McdonaldsCrew Member at Mcdonalds
Kai HaslamKai Haslam
Floor manager at McDonaldsFloor manager at McDonalds
Antonela AyalaAntonela Ayala
Resident Assistant at HumanGoodResident Assistant at HumanGood