Summary
Overview
Work History
Education
Skills
Certification
Timeline

Melissa Cruz

Bushkill,PA

Summary

Dynamic Quality Supervisor with a proven track record at Econopak, enhancing product quality through rigorous inspection processes and effective team mentorship. Skilled in quality management systems and dedicated to continuous improvement, I successfully reduced customer complaints and fostered a culture of excellence, ensuring compliance with industry standards.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Quality Supervisor

Econopak
06.2021 - Current
  • Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
  • Directed and supervised Number employees involved in product inspection and quality control procedures.
  • Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams.
  • Oversaw department of Number by supervising daily operations, providing technical support and coordinating personnel.
  • Promoted a safety-first mindset among team members through regular training sessions on safe work methods and equipment usage protocols.
  • Implemented robust documentation systems for tracking non-conformances, corrective actions, preventative measures, and process improvements over time.
  • Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
  • Collaborated with cross-functional teams to establish quality standards and ensure compliance with industry regulations.
  • Established a culture of continuous improvement by regularly soliciting feedback from team members, recognizing their contributions, and implementing suggestions for process enhancements.
  • Maintained QA programs.
  • Streamlined quality control procedures for increased efficiency and reduced production downtime.
  • Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
  • Facilitated effective communication between departments regarding product specifications, tolerances, and testing requirements.
  • Mentored junior staff in quality management best practices, fostering a culture of excellence and accountability.
  • Established inspection equipment to meet quality control standards.
  • Optimized resource allocation, adjusting staffing levels and equipment utilization in alignment with production schedules and quality objectives.
  • Maintained inspection equipment and handled repair calls if equipment needed professional repair.
  • Supported new product launches by collaborating closely with design engineers to ensure seamless transition from concept to production stage.
  • Maintained up-to-date knowledge of industry trends, emerging technologies, regulatory changes, competitor activities, by participating in professional development opportunities such as conferences or webinars.
  • Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
  • Coordinated disposal of discrepant materials unsuitable for rework or recycling.
  • Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
  • Developed and initiated standards and methods to fully inspect, test and evaluate materials and completed work in Type industry settings.
  • Reported on short- and long-term trends in production to help management make proactive decisions.
  • Validated new methods and equipment to properly integrate improved strategies into quality control processes.
  • Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
  • Recorded, analyzed, and distributed statistical information.
  • Determined quality department standards, practices, and procedures.
  • Inspected products and worker progress throughout production.
  • Established and tracked quality department goals and objectives.
  • Reported production malfunctions to managers and production supervisors.

Front Desk Receptionist

Great Clips Hair Salon
06.2020 - 06.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Greeted visitors warmly, creating positive first impression of organization.

Education

High School Diploma -

Warwick Valley High School, Warwick, NY
06.2005

Skills

  • Quality training
  • Dedication to product quality
  • Quality management systems
  • Systems analysis
  • Corrective actions
  • Product inspection
  • Logistics
  • Staff training
  • Calibration management
  • Scheduling
  • Quality tools
  • Validation protocols
  • Test method validation
  • Personnel training
  • Preventive actions
  • Sampling plans
  • Focused on quality
  • Statistical process control
  • Excellent problem-solving capability
  • Standard operating procedures
  • Process improvement
  • Microsoft office
  • Corrective action planning
  • Data collection
  • Documentation control
  • Maintenance team collaboration
  • Visual inspection
  • Quality control planning
  • Equipment calibration
  • QC inspections
  • Material testing
  • Strong work ethic
  • Interpersonal communication
  • Critical thinking
  • Employee supervision
  • Attention to detail
  • Performance monitoring
  • Defect identification
  • Process documentation
  • Production support
  • Staff supervision
  • Test management
  • Report writing
  • Quality control tests
  • Software expert
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities

Certification

HACCP I

Timeline

Quality Supervisor - Econopak
06.2021 - Current
Front Desk Receptionist - Great Clips Hair Salon
06.2020 - 06.2021
Warwick Valley High School - High School Diploma,

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Melissa Cruz