Melissa Cruz
Antioch,TN
Summary
Seeking a position with an organization that will continuously challenge and develop my unique skill set and potential, while allowing to integrate strategic communication and proficient problem solving abilities
Overview
13
13
years of professional experience
Work History
Client Relationship Consultant
US Bank
Antioch, TN
10.2021 - Current
- Initially hired as a CRC 4 Floater. During that time, I traveled to different branches in the market, both in-store and traditional branches, where I had to adapt, engage, and adjust to various clienteles
- Later in 2022 the company permanently assigned me to a home branch and in 2023 I was promoted to an S2
- Through product knowledge and relationship building, I consult and recommend banking products based on customer's financial needs while also connecting clients to specialist and other lines of business, my goal is to fulfill customer's needs while also gaining revenue credit to my branch
- Help facilitate the growth and utilization of Co-Browsing to meet digitalization goals within the company
- As an S2, I work in conjunction with branch manager and support her in all daily procedures such as audits, vault and cash management , scheduling, and customer solutions
- Recently, I joined our Mentoring Program where the goal is to create a better training environment and foster professional growth for new hires. I collaborate with branch manager and help implement best practices and also provide ongoing support to help sure long-term retention
- Contributed in the District's Campaign where we exceeded goal of 100% and received recognition
Store Manager
Francescas's Boutique
Nashville, TN
12.2018 - 10.2021
- Interacted well with customers to build connections and nurture relationships
- Managed store employees successfully in fast-pase environment through proactive communication and positive feedback
- Mentored new hires during onboarding process ensuring they were well equipped to excel in their day to day role
- Observed employee's individual strengths and initiated mentoring program to improve areas of opportunities
- Increased store profitability through cost saving measures and efficient inventory management strategies
- Managed inventory control, cash control, and store opening and closing procedures
Retail Executive Manager
Plaza Mariachi Music City
Nashville, TN
12.2016 - 11.2018
- Oversaw staffing scheduling for 15+ employees to ensure adequate coverage during peak hours, weekends, and holiday
- Analyzed sales and inventory data to determine future purchasing needs
- Increased sales revenue by implementing merchandising and marketing techniques
- Collaborated with HR to create and design hands-on training programs to acclimate each new hire to company policies and procedures and individual job duties
- Evaluated employee performance regularly by providing constructive feedback and setting achievable goals for career development
Assistant Manager/ Store Manager
SUNGLASS HUT
Nashville, TN
08.2011 - 12.2016
- Facilitated clear communication between employees and upper management through daily morning huddles
- Provided support and development for leadership team as well as consultants in 1.2 Million dollar Outlet
- Frequently traveled for recruiting, interviewing, hiring and onboarding of new employees
- Supervised day-to-day operations to meet performance, quality and service expectations
- Increased sales revenue through effective merchandising and targeted promotions
Education
Bachelor’s of Business Administration - Double major in Management and Marketing
University of Tennessee At Martin
Martin12.2007
Skills
- Strong self-motivational skills which have challenged me to grow and excel in the industry
- Vigorous sales driver that thrives on the success of the store as well as the team
- Participated and completed in US Bank Emerging Leader Program
- Ability to channel teamwork through active listening, emotional intelligence and empathy
- Able to identify problems by analytical thinking and finding an effective solution
References
- Cecila Norris, MTG CMO Retail Delivery, US Bank, 330-507-9645
- Orlandrea Beasley, Branch Manager 4, US Bank, 615-522-2774
- Brittany Nelson, Store Manager, Luxottica Retail, 731.487.3730
Languages
Spanish
Professional Working
Timeline
Client Relationship Consultant
US Bank
10.2021 - Current
Store Manager
Francescas's Boutique
12.2018 - 10.2021
Retail Executive Manager
Plaza Mariachi Music City
12.2016 - 11.2018
Assistant Manager/ Store Manager
SUNGLASS HUT
08.2011 - 12.2016
Bachelor’s of Business Administration - Double major in Management and Marketing
University of Tennessee At Martin