Hi, I’m
Melissa Dallas
Roswell,GA
Innovation distinguishes between a leader and a follower.
Steve Jobs
Overview
23
years of professional experience
Work History
Verizon WirelessAlpharetta, GA
Customer Service Consultant
08.2022 - Current
Job overview
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Made outbound calls to obtain account information.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
SunTrustColumbus, GA
Financial Consultant
12.2000 - 06.2006
Job overview
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Advised customers on bank products, services and financial planning options.
- Modified, opened and closed customer accounts.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Researched account information regarding loans and deposits.
Education
University of PhoenixTempe, AZ
MBA from Business Administration
03.2025
University of PhoenixTempe, AZ
from Business Administration
03.2023
Skills
- Report Creation
- Report Generation
- Credit Card Payment Processing
- Order and Refund Processing
- Data Entry and Maintenance
- De-escalation Techniques
- CRM Software
- Responding to Difficult Customers
- Verbal and Written Communication
- Creative Problem Solving
- Customer Data Confidentiality
- Problem-Solving Abilities
- Clerical Support
- Call Center Operations
- Customer Relations
- Conflict Mediation
- Training development aptitude
- Multi-line phone talent
- Technical Support
- Creative problem solving
- POS systems expert
- Professional telephone demeanor
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Consultant
Verizon Wireless
08.2022 - Current
Financial Consultant
SunTrust
12.2000 - 06.2006
University of Phoenix
MBA from Business Administration
University of Phoenix
from Business Administration
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