Melissa Damer
Warren,MI
Summary
Result driven individual with a solid background in customer service and event management. Adept at fostering team collaboration and maintaining high service standards, ready to make a significant impact in client-focused roles.
Overview
2021
2021
years of professional experience
Work History
Bartender
House of Shamrocks
Hazel Park, Michigan
08.2018 - 03.2020
- Provided exceptional service by assisting customers with drink selections.
- Engaged patrons to cultivate a welcoming and friendly atmosphere.
- Managed cash register operations, processing customer payments efficiently.
- Stocked bar supplies and maintained inventory for optimal service flow.
- Performed opening and closing duties, ensuring supplies were restocked.
- Greeted customers, delivering excellent service consistently.
- Fostered positive relationships with coworkers through effective communication.
Hostess, Server
Platoes
Madison Heights, Michigan
07.2014 - 06.2018
- Trained new staff on customer service best practices and restaurant policies.
- Monitored dining area to maintain cleanliness and ensure welcoming atmosphere for guests.
- Resolved guest inquiries promptly to enhance satisfaction levels.
- Engaged with guests to foster an enjoyable dining environment.
- Accurately processed cash payments and reconciled daily transactions.
- Ensured consistent compliance with health and safety regulations.
- Utilized POS system for precise meal cost calculations and tax additions.
- Supervised dining room staff activities to uphold service standards.
Tour Manager
Creative Solutions Group
TROY , Michigan
04.2014 - 11.2017
- Managed and trained up to 15 field staff per event, ensuring operational excellence.
- Acted as onsite liaison for corporate management during events.
- Coordinated logistics for transportation and accommodation arrangements.
- Collaborated with local vendors to enhance tour experiences.
- Led pre-tour meetings to brief participants on schedules and expectations.
- Communicated with clients to determine tour preferences and needs.
- Troubleshot execution issues, resolving technical problems and vendor conflicts.
- Prepared detailed reports on tour performance post-trip.
Barber
Lady Jane’s
Royal Oak, Michigan
2006 - 2013
- Cultivated a loyal client base through exceptional professionalism and referrals.
- Provided 15 to 25 quality haircuts daily with meticulous attention to detail.
- Upheld sanitation standards in compliance with state board regulations.
- Promoted grooming products to enhance shop revenue and customer satisfaction.
- Trained and mentored new employees, fostering skill development and service excellence.
Education
Esthetician License -
David Presley School of Cosmetology
Royal Oak, MICosmetology
Malys Excel
Troy, MIGeneral Studies
Oakland Community College
Royal Oak, MISkills
- Drink preparation
- Customer service
- POS operation
- Inventory management
- Cash handling
- Event coordination
Timeline
Bartender
House of Shamrocks
08.2018 - 03.2020
Hostess, Server
Platoes
07.2014 - 06.2018
Tour Manager
Creative Solutions Group
04.2014 - 11.2017
Barber
Lady Jane’s
2006 - 2013
Esthetician License -
David Presley School of Cosmetology
Cosmetology
Malys Excel
General Studies
Oakland Community College