Melissa Camarena Davalos
Cincinnati
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
7
7
years of professional experience
Work History
Executive Assistant
O'Connor Acciani & Levy
Cincinnati, OH
03.2026 - Current
- Managed complex calendar scheduling for executives, ensuring optimal time management and meeting coordination.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Coordinated travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
- Served as primary point of contact for internal and external stakeholders, fostering strong professional relationships.
- Trained new administrative staff on office protocols and software systems, improving team productivity.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
Administrative Assistant
Hyde Park Pediatrics
Hyde Park, OH
06.2022 - 03.2026
- Registering and checking in new and existing patients.
- Obtaining hospital records and communicating results.
- Admin tasks (filing, coping, faxing etc.)
- Answer over 250+ calls, routing them accordingly and record messages for employees.
- Schedule meetings with medical representatives appointments, events for clients, vendors, and office staff.
- Basic supplies stocked and accessible, and order more when needed.
- Responded to inquiries from callers seeking information.
- Complete school forms as well as insurance correspondence.
- Resolved customer problems and complaints.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Streamlined invoice processing to ensure timely payments and financial operations.
Server
Smoke Justis
Oakley, OH
12.2020 - 06.2022
- Greeting and taking orders for guests
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported needs of 18- person wait staff who attended to specific needs of countless customers daily for one of the best family- owned BBQ restaurant with social relevancy and intentionality.
Customer Service Representative
Spectrum
Hebron, KY
05.2020 - 12.2020
- Answering over 300+ calls a day.
- Actively listening to customers' concerns and being able to ask and communicate in correct tones to not escalate any situation. Whether it be billing, sales, and technical errors.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Server
Buffalo Wings & Rings
Oakley, OH
08.2019 - 05.2020
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Receptionist
John CasaBlancas Modeling Agency
Blue Ash, OH
08.2019 - 05.2020
- Scheduling acting and modeling classes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
HS Diploma -
Norwood High School
Norwood, OH05.2016
Skills
- Leadership
- Content strategy
- Organization skills
- Strong verbal and written communication
- Executive support
- Proofreading
- Customer Service-oriented
- Project management
- Social media management
Languages
Spanish
Native or Bilingual
Interests
- Reading
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Participate in yoga and pilates, as recreational activities to maintain physical fitness
- Fashion and Style
- Graphic Design
- Blogging/Vlogging
- Music
Timeline
Executive Assistant
O'Connor Acciani & Levy
03.2026 - Current
Administrative Assistant
Hyde Park Pediatrics
06.2022 - 03.2026
Server
Smoke Justis
12.2020 - 06.2022
Customer Service Representative
Spectrum
05.2020 - 12.2020
Server
Buffalo Wings & Rings
08.2019 - 05.2020
Receptionist
John CasaBlancas Modeling Agency
08.2019 - 05.2020
HS Diploma -
Norwood High School