Melissa Davis
Dickinson
Summary
Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.
Overview
8
8
years of professional experience
Work History
PATIENT CARE TECHNICIAN Level II
UTMB Health
07.2020 - 05.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when
- Scanned documents and saved in database to keep records of essential organizational information.
- Enhanced patient satisfaction by providing compassionate and attentive
- Completed data entry tasks with accuracy and efficiency.
UNIT CLERK/ PATIENT CARE TECHNICIAN
Memorial Hermann
11.2016 - 05.2020
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
Patient Representative
Memorial Hermann
01.2017 - 05.2020
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Contributed to a positive workplace culture by actively participating in team meetings and professional development opportunities.
- Trained new staff on filing, phone etiquette and other office duties.
Education
CERTIFIED SIGNING AGENT - Business
National Notary Association
Chatsworth, CA07.2024
GED -
College of The Mainland
Texas City, TX03.2011
AHA BLS CPR Instructor - Education
American Heart Association
League City, TX02.2019
Certified Nursing Assistant - Medical
College of The Mainland
Texas City, TX03.2010
Skills
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- Fast Typing Speed
- Word Processing
- Technical Support
- Office Administration
- Strong Problem Solver
- Document Scanning
- Database Management
- Customer Relationship Management
- Spreadsheet Management
- Work Prioritization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
PATIENT CARE TECHNICIAN Level II
UTMB Health
07.2020 - 05.2024
Patient Representative
Memorial Hermann
01.2017 - 05.2020
UNIT CLERK/ PATIENT CARE TECHNICIAN
Memorial Hermann
11.2016 - 05.2020
CERTIFIED SIGNING AGENT - Business
National Notary Association
GED -
College of The Mainland
AHA BLS CPR Instructor - Education
American Heart Association
Certified Nursing Assistant - Medical
College of The Mainland