Nicole Wood
Rio Rancho,NM
Summary
I am a seasoned administrative/healthcare professional, with proven ability to achieve objectives, produce exceptional deliverables, successfully self-manage my priorities and time, and perform as an integral and valued team member.
Overview
7
7
years of professional experience
Work History
Patient Care Technician II, Newborn ICU
University Of New Mexico Hospital
11.2023 - Current
- Provide direct, non-invasive, and routine patient care and related support services within an ICU environment.
- Performed administrative tasks such as answering the phone, updating the staffing assignment, updating the provider list, and updating the patient map.
- Perform activities of daily living (ADLs).
- Maintaining supplies and equipment. Recording and maintaining inventory on a daily basis.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Nurse Technician
Presbyterian Rust Medical Center
03.2023 - 11.2023
- Performs specific patient care procedures within my cope of practice under the direction of a licensed Nurse and / or performs specific support-procedures for the operation of a Nursing or Clinical Department. Operates patient monitoring systems
- Performs secretarial/clerical duties while acting as a communication center for the nursing unit.
Registration And Eligibility Specialist
University Of New Mexico Hospital, Psychiatric Center
05.2022 - 09.2022
- Performed pre-registration and registration functions for the psychiatric emergency services/urgent care.
- Performed verification of insurance coverage eligibility and benefits
- Verified required referrals and/or prior authorization are in place
- Interviewed patients for outdated or missing demographics.
- Performed the proper screening for insurance coverage and assisted patients in navigating their financial options including UNMH or other UNM Health Systems financial assistance, NM Medicaid, or other State and Federal Programs..
- Performed various data entry and research using various hospital system programs.
- Established and maintained good rapport and effective working relationships with patients, visitors, physicians and Hospitals employees.
- Obtain proper signatures for Medicare Rights Consent for Treatment, financial forms for applying for assistance, and other forms as appropriate; assure that patient rights are distributed.
- Assigned the proper ICD9 or ICD10, CPT codes as required by insurance companies in order to obtain authorization for services.
Server/Bartender/Shift Captain/Social Media Manager
El Pinto Restaurant
05.2017 - 05.2022
- Responsible for providing patrons with exceptional customer service
- As a Shift Captain I was responsible for training new employees, ensuring employees were equipped with the necessary knowledge, skills, and ability to successfully perform their assigned duties
- Responsible for assigning work to others, and for ensuring others' work was completed to standard
- Coordinated and performed pre-event setup activities for large events, and ensured event coordination activities were efficiently and successfully executed as planned
- As a Social Media Manager, I was responsible for gathering various types of content to advertise different events, and market products to consumers to increase customer flow whilst maintaining the restaurant's social media presence on various social media platforms.
Front Desk Associate
Massage Envy
08.2017 - 03.2018
- As the Front Desk Associate, I was responsible for selling memberships and for fulfilling customers' specific needs regarding business services
- Responsible for performing bookkeeping activities and records management duties, ensuring customers' sensitive medical information was up-to-date, and properly stored and protected at all times
- Provided exceptional customer service to customers, ensuring their full level of comfort at all times.
Education
Currently enrolled -
Central New Mexico Community College
Albuquerque, NM12.2025
H.S. Diploma -
V. Sue Cleveland High School
01.2016
Skills
- Seasoned customer service experience and exceptional customer service skills
- Excellent oral and written communication skills
- Quick learner
- Integral Team Player
- Highly punctual and superb attention to detail
- Efficient organizational skills and time management
- Excellent computer skills; proficient in MS Office
- Fast learner, works well with others, but can also work well independently
- Administrative experience and skills
- Effective phone, email etiquette, and communication skills
- Microsoft Office
- Eligibility Determination
- Data Entry
- Appointment Scheduling
- Medicaid knowledge
- HIPAA Compliance
- Heartsaver First Aid CPR AED (First Aid CPR AED)
References
- Ronnie Padilla, (505)-977-8789
- Adriana Lott, (505)-314-3060
- Lucy Romero, (505)-261-1400
Timeline
Patient Care Technician II, Newborn ICU
University Of New Mexico Hospital
11.2023 - Current
Nurse Technician
Presbyterian Rust Medical Center
03.2023 - 11.2023
Registration And Eligibility Specialist
University Of New Mexico Hospital, Psychiatric Center
05.2022 - 09.2022
Front Desk Associate
Massage Envy
08.2017 - 03.2018
Server/Bartender/Shift Captain/Social Media Manager
El Pinto Restaurant
05.2017 - 05.2022
Currently enrolled -
Central New Mexico Community College
H.S. Diploma -
V. Sue Cleveland High School
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