Nicole Wood

Provide direct, non-invasive, and routine patient care, and related support services within an ICU environment.

Performed administrative tasks such as answering the phone, updating the staffing assignment, updating the provider list, and updating the patient map.

• Perform activities of daily living (ADLs).

• Maintaining supplies and equipment. Recording and maintaining inventory on a daily basis.

Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

• Performs specific patient care procedures within my scope of practice under the direction of a licensed nurse, and/or performs specific support procedures for the operation of a nursing or clinical department. Operates patient monitoring systems.

• Performs secretarial and clerical duties while acting as a communication center for the nursing unit.

• Provided basic patient care under the supervision of a registered nurse, including bathing, dressing, and feeding.
• Assisted nurses with the admission, transfer, and discharge of patients.
• Provided support with bathing, toileting, grooming and washing.
• Ensured all patient information was kept confidential according to HIPAA regulations.
• Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
• Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
• Completed daily patient charting on computer.
• Cleaned and sterilized medical equipment following established procedures.

Performed pre-registration and registration functions for the psychiatric emergency services and urgent care.

Performed verification of insurance coverage eligibility and benefits.

• Verified that required referrals and/or prior authorizations were in place.

• Interviewed patients for outdated or missing demographics.

• Assisted patients in navigating their financial options, including UNMH, other UNM Health Systems financial assistance, NM Medicaid, or other state and federal programs.

• Performed various data entry and research using hospital system programs.

Established and maintained good rapport and effective working relationships with patients, visitors, physicians, and hospital employees.

Obtained proper signatures for Medicare Rights Consent for Treatment, financial forms for applying for assistance, and other necessary forms.

• Assigned the proper ICD-9 or ICD-10, CPT codes, as required by insurance companies, to obtain authorization for services.

Responsible for providing patrons with exceptional customer service.

As a Shift Captain, I trained new employees and ensured they had the necessary knowledge, skills, and abilities to successfully perform their assigned duties.

• Assigned work to others, and ensured tasks were completed to standard.

• Coordinated and performed pre-event setup activities for large events, and ensured event coordination activities were executed efficiently.

As a Social Media Manager, I gathered content to advertise events, marketed products to consumers to increase customer flow, and maintained the restaurant’s social media presence.

Sold memberships and fulfilled customers' specific needs regarding business services.

• Performed bookkeeping activities and records management duties, ensuring customers’ sensitive medical information was up-to-date and properly stored.

• Provided exceptional customer service, ensuring client comfort.