Melissa Davis
Garden Terrace Healthcare Center of Federal Way
Spanaway,WA
14
years of professional experience
Experienced case management and medical records professional with expertise in care coordination, documentation, insurance authorization, and discharge planning. Known for strong problem-solving, time management, and collaboration across clinical and administrative teams.
Work History
Case Manager
2 Years 5 Months- Corresponded with insurance companies in order to get authorization for SNF services
- Worked with Social services/families for discharge planning
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Appeals
Medical Records Director
6 Years 3 Months- Directed medical records operations, ensuring accurate chart completion and regulatory compliance.
- Supervised record retention, retrieval, and confidentiality practices for resident documentation.
- Audited charts for completeness, correcting missing forms and supporting care team accuracy.
- Coordinated admissions, transfers, and discharges documentation to maintain seamless record flow.
- Trained staff on HIPAA requirements, documentation standards, and filing procedures.
- Implemented record organization processes that improved access to resident information.
- Collaborated with nursing and administrative teams to resolve documentation discrepancies promptly.
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Billing diagnosis coding
- weekly and monthly triple check process
- daily utilization meetings
Health Unit Coordinator
1 Year 6 Months- Monitored physician orders and communicated updates to nursing staff for timely care coordination.
- Coordinated patient charts, admissions paperwork, and discharge records for accurate unit documentation.
- Scheduled appointments, tests, and transport requests while maintaining organized unit workflow.
- Managed telephone calls, visitor inquiries, and messages with clear, professional communication.
- Filing medical records
- data entry (helping with inputting nursing orders/billing dx codes/patient demographics)
- answering phones and directing visitors to where they need to go.
Hospitality CNA
1 Year 4 Months- Assisted residents with bathing, dressing, grooming, and mobility support while preserving dignity and comfort.
- Monitored vital signs and reported condition changes promptly to nursing staff.
- Supported meal service, feeding assistance, and hydration to maintain resident nutrition.
- Documented care activities accurately in resident charts and daily progress records.
- As a hospitality CNA i greeted all new admits for the day and was their personal CNA for their first day and assisted nurses with skin checks etc, vitals, weights etc..
Certified Nursing Assistant
2 Years 3 Months- Delivered daily personal care, supporting bathing, grooming, dressing, and mobility needs with dignity and attention.
- Monitored vital signs and documented changes accurately to support timely clinical intervention.
- Assisted nursing staff with routine care plans, repositioning, and transfer support for resident safety.
- Observed resident conditions closely, reporting concerns promptly to maintain continuity of care.
Education
Associate of Arts - Paralegal Studies
Skills
Case management
Case notes
Time management
Active listening
Organization and multitasking
Documentation and reporting
Discharge planning
Problem-solving
Phone communication
Timeline
Case Manager
Garden Terrace Healthcare Center of Federal Way
03.2024 - 08.2026Read More
Medical Records Director
Life Care Center Of South Hill
12.2017 - 03.2024Read More
Health Unit Coordinator
Life Care Center Of South Hill
06.2016 - 12.2017Read More
Hospitality CNA
Life Care Center Of South Hill
02.2015 - 06.2016Read More
Certified Nursing Assistant
Life Care Center Of Puyallup
11.2012 - 02.2015Read More
International Institute of The Americas
Associate of Arts from Paralegal Studies
Read More