MELISSA DIAZ
DeLand,FL
Summary
Experienced Microbiology Supervisor leading a large team of laboratory professionals. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement laboratory procedures. Excellent communication and listening skills. Skilled in teaching new concepts and best practice strategies.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Supervisor II, Microbiology
DaVita Labs
01.2020 - Current
- Manage a large team of medical technologists, providing coaching and guidance to ensure optimal performance.
- Assist in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintain up-to-date knowledge of industry advancements and implement cutting-edge technologies where appropriate.
- Ensure compliance with all regulatory requirements, maintaining proper documentation and recordkeeping practices.
- Oversee inventory management processes, ensuring adequate supplies are always available while minimizing waste and costs.
- Conduct regular performance evaluations for staff members, providing constructive feedback to support professional growth opportunities.
- Train and supervise new laboratory staff to improve skills in laboratory procedures. Conduct semi-annual competency in the first year and annual competency thereafter.
- Participate in laboratory audits and assessments to maintain compliance and improve results.
- Enhance laboratory efficiency by implementing new testing procedures and protocols.
- Reduced turnaround time for test results by optimizing workflows and laboratory procedures.
Medical Technologist I, II, III Microbiology
DaVita Labs
01.2014 - 01.2020
- Contributed to the overall success of the laboratory by maintaining a positive attitude and demonstrating strong teamwork skills in daily interactions with peers.
- Continuously sought opportunities for professional growth through participation in conferences, workshops, and relevant continuing education courses.
- Contributed to ongoing process improvement initiatives by participating in departmental meetings and sharing insights on best practices.
- Enhanced patient care by accurately performing and interpreting laboratory tests in the microbiology department.
- Ensured accurate results with thorough quality control procedures and diligent recordkeeping.
- Maintained strict adherence to safety protocols, minimizing the risk of infection or contamination in the laboratory environment.
Medical Technologist Blood Bank
Orlando Health ORMC
04.2012 - 09.2014
- Performed precise blood typing to ensure safe transfusions and reduce complications.
- Maintained strict compliance with AABB standards, ensuring the highest level of safety for blood products.
- Collaborated with medical staff to provide timely and accurate blood product availability information during emergency situations.
Senior Insurance Sales Representative
CarInsurance.com
01.2008 - 08.2011
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Exceeded sales targets consistently, utilizing effective closing techniques and persuasive communication skills.
- Generated sales by recommending policies and add-ons.
Office Manager and Sales Representative
State Farm
01.2003 - 01.2008
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Increased policy sales by developing and maintaining strong relationships with clients.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Boosted client retention rates by providing exceptional customer service and addressing concerns promptly.
- Maintained a high level of product knowledge, staying current on industry trends and changes in regulations.
- Managed a diverse portfolio of accounts, offering personalized attention to each client to foster loyalty and trust.
Teller Coordinator (Supervisor)
Bank of America
01.1999 - 01.2003
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined teller operations by implementing effective cash management procedures.
- Increased accuracy in transaction processing by conducting thorough audits and reconciliations.
- Improved cross-selling of bank products by providing tailored recommendations based on customer needs.
- Boosted team morale and productivity by fostering a supportive work environment and offering regular feedback.
IT Intern
Indian River Consulting Group
01.1998 - 01.1999
- Enhanced system security with implementation of updated firewalls and encryption methods.
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Resolved Internet and wireless and wired network access problems.
- Helped IT team document core systems configurations, relevant passwords, and system access requirements.
Education
MBA - Data Analytics
Stetson University
Deland, FL05.2025
Bachelor of Science - Medical Laboratory Science
University of Central Florida
Orlando, FL05.2013
Bachelor of Arts - Psychology
University of Central Florida
Orlando, FL12.2001
Associate of Arts - General
Brevard Community College
Melbourne, FL05.2000
Skills
- Schedule Development
- Inventory Control
- Operations Management
- Process Improvement
- Training and Mentoring
- Complex Problem-Solving
- Technical Proficiency
- Time Management
- Decision Making
- Team Building
Certification
- FL LICENSE #SU45286
- ASCP certification
Affiliations
- American Society for Microbiology
- First Coast Infectious Disease/ Clinical Microbiology Symposium, Inc.
- College of American Pathologists
Additional Information
Volunteer inspector for the College of American Pathologists since October 2021
Timeline
Supervisor II, Microbiology
DaVita Labs
01.2020 - Current
Medical Technologist I, II, III Microbiology
DaVita Labs
01.2014 - 01.2020
Medical Technologist Blood Bank
Orlando Health ORMC
04.2012 - 09.2014
Senior Insurance Sales Representative
CarInsurance.com
01.2008 - 08.2011
Office Manager and Sales Representative
State Farm
01.2003 - 01.2008
Teller Coordinator (Supervisor)
Bank of America
01.1999 - 01.2003
IT Intern
Indian River Consulting Group
01.1998 - 01.1999
MBA - Data Analytics
Stetson University
Bachelor of Science - Medical Laboratory Science
University of Central Florida
Bachelor of Arts - Psychology
University of Central Florida
Associate of Arts - General
Brevard Community College