Melissa Deanzo
Golden Valley,AZ
Summary
Dynamic and results-oriented professional with proven expertise in customer service and multitasking, honed at The Rose Restaurant and Shaw's Appliance Repair. Excelled in creating welcoming environments and streamlining operations, significantly enhancing guest satisfaction. Skilled in payment processing and team collaboration, consistently achieving and surpassing service excellence goals.
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Developed exceptional customer service skills in fast-paced restaurant environment, seeking to transition into new field. Possesses strong abilities in communication and teamwork, along with knack for problem-solving. Aims to leverage these transferable skills to excel in new professional setting.
Overview
21
21
years of professional experience
Work History
Waitress
The Rose Restaurant
01.2015 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Front Office Assistant
Shaw's Appliance Repair
03.2003 - 08.2007
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
- Updated client databases regularly while maintaining accuracy in contact details comprehensively.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
Education
High School Diploma -
Salinas High School
Salinas, CA06-1981
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Safe food handling
- Hospitality service expertise
- Payment processing
- Service prioritization
- Food running
- Table setting
- Accurate money handling
- Order accuracy
- Performance improvement
- Tableside service
- Dining area maintenance
- Beverage preparation
Timeline
Waitress
The Rose Restaurant
01.2015 - 08.2024
Front Office Assistant
Shaw's Appliance Repair
03.2003 - 08.2007
High School Diploma -
Salinas High School
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