Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Ofori-Degroodt

Lewis Center,OH

Summary

Dynamic and dedicated professional with extensive experience in customer service at Medallion Club. Proven ability to enhance guest experiences through strong multitasking and decision-making skills. Recognized for maintaining high standards of cleanliness and collaborating effectively with team members to ensure smooth operations during peak hours. CPR certified and adept at handling emergencies.

Overview

3
3
years of professional experience

Work History

Waitress

Medallion Club
05.2025 - 09.2025
  • Provided exceptional customer service by greeting and assisting guests promptly.
  • Learned menu items and daily specials to accurately answer guest inquiries.
  • Assisted in maintaining cleanliness and organization of dining area and tables.
  • Supported team members during peak hours to ensure smooth operations.
  • Adapted to changing customer needs, demonstrating flexibility in service delivery.
  • Engaged with customers to enhance their dining experience through attentive service.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Retail Associate

Old Navy
05.2023 - 12.2023
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Operated point-of-sale system efficiently for transactions and returns.
  • Maintained store cleanliness and organization to create inviting atmosphere.
  • Participated in inventory management, including stock replenishment and product displays.

Lifeguard

Orange Pool
05.2022 - 09.2022
  • Monitored pool activities to ensure guest safety and compliance with facility regulations.
  • Responded promptly to emergencies, executing first aid and CPR as required.
  • Conducted routine safety inspections of pool area and equipment for hazards.
  • Assisted in maintaining cleanliness and organization of pool facilities.

Education

High School Diploma -

West Virginia University
Morgantown, WV
05-2029

High School Diploma -

Olentangy Orange Highschool
Lewis Center, OH
05-2025

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Decision-making
  • Handling complaints
  • Memory retention

Languages

English
Full Professional

Timeline

Waitress

Medallion Club
05.2025 - 09.2025

Retail Associate

Old Navy
05.2023 - 12.2023

Lifeguard

Orange Pool
05.2022 - 09.2022

High School Diploma -

West Virginia University

High School Diploma -

Olentangy Orange Highschool

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