Melissa Delcore
saginaw,MI
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
9
9
years of professional experience
Work History
Guest Service Lead
Pilot Flying J Travel Center
Saginaw, MI
11.2025 - Current
- Conducted regular inspections of common areas for cleanliness, safety, and maintenance needs.
- Monitored daily business operations to drive peak team performance.
- Developed and maintained positive relationships with guests for satisfaction.
- Monitored staff performance and provided feedback and guidance.
- Handled cash, credit, and electronic payments with attention to detail.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
Operations Supervisor
Fedex Ground
Saginaw, MI
09.2020 - 10.2025
- Supervised daily operations, ensuring adherence to safety protocols and company standards.
- Trained and mentored new staff on operational procedures and equipment usage.
- Conducted regular performance reviews, providing feedback to enhance team productivity.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Food Service Specialist/Retail Cashier
Speedway Gas Station
Saginaw, MI
09.2016 - 09.2020
- Managed daily food service operations, ensuring compliance with health and safety regulations.
- Trained and mentored new staff on food preparation and customer interaction protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Home Schooled
Oklahoma City, OKSkills
- Customer service
- Detail-oriented
- Inventory monitoring
- Check-in coordination
- Attention to detail
- Multitasking
Timeline
Guest Service Lead
Pilot Flying J Travel Center
11.2025 - Current
Operations Supervisor
Fedex Ground
09.2020 - 10.2025
Food Service Specialist/Retail Cashier
Speedway Gas Station
09.2016 - 09.2020
Home Schooled