MELISSA DE LEON
EL PASO
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Representative
Texas Car Title And Payday Loan Services
11.2023 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Processing Payday and Signature Loans. Checking income, bank account, and references.
- Processing Title Loans. Evaluate vehicle, make sure title is clear, filling out I30U forms for lien, check references and explain contract.
- Answering phones, meet numbers, assist customers with their financial needs.
- Collections, call customers for payments that are past due or courtesy calls for upcoming payments.
- Inventory vehicles that have been picked up due to repo order.
Front Desk Receptionist
El Paso Sleep Center
01.2023 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Supervisor
HCA Healthcare Inc.
09.2021 - 01.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Inspections
SUPERVISOR
WSS
04.2019 - 08.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked with management team to implement proper division of responsibilities.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Manager
Family Dollar
01.2019 - 04.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Store Manager
Shoe Dept. Encore
03.2013 - 11.2015
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Education
GED -
SISD
El Paso, TX02.2014
Skills
- Priority management
- Staff Management
- Training and mentoring
- Creative merchandising
- Leadership
- Negotiation
Certification
EMPLOYEE OF THE MONTH
Timeline
Sales Representative
Texas Car Title And Payday Loan Services
11.2023 - Current
Front Desk Receptionist
El Paso Sleep Center
01.2023 - 11.2023
Supervisor
HCA Healthcare Inc.
09.2021 - 01.2023
SUPERVISOR
WSS
04.2019 - 08.2021
Assistant Manager
Family Dollar
01.2019 - 04.2019
Store Manager
Shoe Dept. Encore
03.2013 - 11.2015
GED -
SISD
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