Summary
Overview
Work History
Skills
Languages
Timeline
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Melissa DeLeon

Parrish,FL

Summary

Underscoring flexibility and adaptability in fast-paced environments.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

5
5
years of professional experience

Work History

CNA

Los Reyes Home Care
06.2022 - 08.2023
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Insurance Customer Service Representative

Progressive
05.2020 - 12.2020
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Completed customer applications and updated records to reflect current information.
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Fielded customer complaints, escalating complex issues to management for resolution.

CNA Student

Permier Learning Center
01.2020 - 11.2020
  • Maintained a clean and safe environment, reducing the risk of infection and falls.
  • Improved patient comfort by providing compassionate and empathetic care.
  • Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
  • Implemented effective time management strategies while completing assigned tasks efficiently during clinical rotations.
  • Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
  • Assisted in the implementation of individualized care plans under the supervision of registered nurses or licensed practical nurses.
  • Supported patient mobility by utilizing appropriate assistive devices such as lifts or gait belts during transfers or ambulation exercises.
  • Displayed critical thinking skills when faced with complex caregiving scenarios involving multiple patients at once.
  • Demonstrated adaptability by working in fast-paced environments and managing multiple tasks simultaneously.

Sales Associate

Cricket Wireless
03.2018 - 02.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Attention to detail
  • HIPAA compliance
  • Maintaining confidentiality
  • Compassionate communication
  • Emotional support
  • Problem-solving
  • Multitasking and organization
  • Team collaboration
  • Active listening
  • Flexibility and adaptability
  • Trustworthy companion

Languages

Spanish
Native or Bilingual

Timeline

CNA

Los Reyes Home Care
06.2022 - 08.2023

Insurance Customer Service Representative

Progressive
05.2020 - 12.2020

CNA Student

Permier Learning Center
01.2020 - 11.2020

Sales Associate

Cricket Wireless
03.2018 - 02.2020

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Melissa DeLeon