Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Devens

Chadds Ford,PA

Summary

Customer-focused professional with extensive service experience and strong research and communication skills. Proficient in computer applications and various software programs. Experienced in assisting pharmacy customers both in person and by phone, with additional training in healthcare insurance and medical terminology.

Overview

10
10
years of professional experience

Work History

Senior Rater

Telus International
Remote, Las Vegas, NV
01.2020 - Current
  • Analyze AI-generated content and online search results to ensure accuracy and relevance for improved rating quality.
  • Conduct extensive computer-based research to validate information, enhancing reliability of rating assessments.
  • Communicate regularly with supervisors to discuss any concerns and receive quality feedback on performance.
  • Provide clear written feedback with rationale, supporting transparency and consistency in rating decisions.

Transcriptionist

Landmark Associates
Remote, Phoenix, AZ
07.2017 - 12.2019
  • Documented audio recordings using Microsoft Word, utilizing medical terminology to support healthcare professionals.
  • Transcribed audio for various client projects, achieving high accuracy and efficiency.
  • Maintained patient confidentiality by securely handling sensitive information in compliance with privacy regulations.
  • Communicated with clients to clarify transcription requirements and preferences.

Pharmacy Technician

CVS Pharmacy
West Chester, PA
11.2016 - 05.2018
  • Teamed with peers and pharmacists to prioritize and complete prescription orders to provide excellent customer service.
  • Entered patient profiles, billing information, and prescription orders into pharmacy software system to maintain accurate records.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.

Education

Associate of Arts - General Studies

Cypress College
Cypress, CA

Certificate - Life And Health Insurance

Kaplan College
Online, LaCrosse, WI

Some College (No Degree) - Health Information Technology

American Health Information Management Association
Online, Chicago, IL

Skills

  • Customer service expertise
  • Research proficiency
  • Healthcare terminology knowledge
  • Microsoft Office skills
  • Empathetic customer approach
  • Time management
  • Team collaboration
  • Attention to detail

Timeline

Senior Rater

Telus International
01.2020 - Current

Transcriptionist

Landmark Associates
07.2017 - 12.2019

Pharmacy Technician

CVS Pharmacy
11.2016 - 05.2018

Associate of Arts - General Studies

Cypress College

Certificate - Life And Health Insurance

Kaplan College

Some College (No Degree) - Health Information Technology

American Health Information Management Association
Melissa Devens