Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Diaz

Oklahoma City,Oklahoma

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Papa Dios. Proven ability to resolve issues swiftly and enhance guest satisfaction. Bilingual team player adept at multitasking and organization, committed to creating welcoming dining experiences while training new staff effectively.

Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess, Server

Papa Dios
04.2022 - 05.2023
  • Greeted and seated guests, ensuring a welcoming atmosphere for all patrons.
  • Managed reservation system, optimizing table assignments for maximum efficiency.
  • Assisted in training new hostesses on customer service protocols and operational procedures.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Front of House Employee

Hacienda Tacos
09.2022 - 12.2023
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Helped guests at tables when in need of assistance.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.

Front of House Employee

Panda Express
12.2023 - Current
  • Provided excellent customer service by greeting guests and ensuring a positive dining experience.
  • Operated cash register efficiently, handling transactions and maintaining accurate cash flow.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
  • Assisted in training new employees on operational procedures and customer service techniques.

Education

Harding Charter Preparatory High School
Oklahoma City, OK
05-2025

Skills

  • Strong work ethic
  • Customer service
  • Team player attitude
  • Problem-solving
  • Multitasking and organization
  • Bilingual

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front of House Employee

Panda Express
12.2023 - Current

Front of House Employee

Hacienda Tacos
09.2022 - 12.2023

Restaurant Hostess, Server

Papa Dios
04.2022 - 05.2023

Harding Charter Preparatory High School

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