Melissa Dice-Hanley

• Part of a team that collaborates with more than 5000 newspapers nationwide.
• Searched, extracted and interpreted information to determine correct input procedure.
• Maintained files, records and chronologies of entry activities.
• Collaborated with cross-functional teams to define key performance indicators and establish a shared understanding of business objectives.
• Evaluated large datasets for quality and accuracy.
• Gathered information for in-house database and compiled organized, comprehensive records.
• Enhanced data accuracy by implementing efficient validation processes and quality checks.
• Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
• Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.

• Part of a team that collaborates with more than 1500 media sources worldwide.
• Corrected data entry errors to prevent duplication or data degradation.
• Followed data entry protocols, rules and regulations.
• Utilized techniques for increasing data entry speed.
• Manage on-line content to ensure subject matter is suitable and correct.
• Screen Guest Book entries for dignity and appropriateness.
• Edit and merge on-line guest book entries for faster database access.
• Consistently met and exceeded productivity targets.
• Completed high volume data entry daily with accuracy and efficiency.

• Uphold client database and coordinating clientele.
• Direct and oversee product placement and retail sales.
• Manage new clients and new client acquisition campaigns.
• Grew client base by 300%
• Participated in Continuing Education to maintain license.

• Served as a mentor for new Reading Assistants, sharing knowledge and expertise while contributing to the growth of the team dynamic.
• Assisted lead teachers in designing lesson plans to improve reading comprehension and fluency.
• Enhanced students'' reading skills by utilizing engaging and interactive teaching methods.
• Helped teacher prepare instructional material and displays.
• Enforced rules and instructions to maintain discipline.
• Graded and provided feedback on assignments.
• Stepped into non-classroom environments such as libraries to help staff manage demand.
• Provided one-on-one support for struggling readers, implementing targeted interventions to address specific challenges.
• Monitored student progress with regular assessments, identifying areas for improvement and adjusting instruction accordingly.

• Managed classroom for 20 children ages 3 and 4.
• Created and delivered weekly lesson plans, ranging in subject matter from Art, Math, Science, and Literature.
• Successfully consulted with parents on behavior management and issues of learning.
• Supported student physical, mental, and social development using classroom games and activities.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Incorporated multiple types of teaching strategies into classroom.

• Grew and maintained existing relationships with clients through on-site and remote customer appointments and presentations.
• Consulted with clients on promotional and contractual projects.
• Managed implementation of telecommunication and data services for new and existing Fortune 500 clients.
• Integral part of sales teams’ relationship building activities.
• Penetrated new and existing accounts to find new end-users and drove conferencing revenues to record levels.
• Provided consulting expertise for customers’ high-profile event conference calls.
  
  Created and delivered workflow improvement plans, resulting in efficiency increases of over 10%.
• Selected to become part of new hire training and mentoring team.
• Completed daily high-volume customer data entry and monthly billing data entry.