Melissa Dickerson
Cabot,AR
Summary
Dynamic customer service professional with a proven track record at Arkansas Blue Cross Blue Shield, excelling in cross-selling and policy analysis. Known for fostering strong client relationships through empathy and effective communication, while implementing process improvements that enhanced operational efficiency. Committed to delivering exceptional service and ensuring customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
CSR, Sales
Arkansas Blue Cross Blue Shield
Little Rock, Arkansas
10.2021 - 12.2025
- Responded to inquiries regarding claims, coverage, and policy details.
- Provided support in resolving customer complaints and ensuring satisfaction.
- Processed member enrollments and changes with attention to detail.
- Assisted customers in navigating health insurance options and benefits.
Head Teller
Bank OZK
Little Rock, AR
2011 - 2018
- Oversaw teller line operations daily, maintaining adherence to banking regulations and policies.
- Resolved customer inquiries and issues, fostering positive relationships through effective communication.
- Trained and mentored new tellers on cash handling procedures and customer service excellence.
- Implemented process improvements that enhanced efficiency in transaction processing and reduced wait times.
Education
Associate of Science - Liberal Arts
ASU Beebe
Beebe, AR05.2010
Skills
- Cross-selling and upselling
- Data entry proficiency
- Empathy and patience
- Performance tracking
- Documentation skills
- Policy analysis
- Regulatory compliance
- Reporting skills
- Account management
Timeline
CSR, Sales
Arkansas Blue Cross Blue Shield
10.2021 - 12.2025
Head Teller
Bank OZK
2011 - 2018
Associate of Science - Liberal Arts
ASU Beebe