Melissa Dimas
Norcross,GA
Summary
Dynamic and detail-oriented professional with experience at Northside Hospital, excelling in customer service and patient support. Proven ability to manage multiple tasks efficiently while maintaining quality control. Bilingual in Spanish and English, with strong adaptability and computer proficiency, ensuring effective communication and problem resolution in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Northside Hospital
Lawrenceville, GA
04.2024 - Current
- Completed EKGs and supported patients during visits, ensuring professional and compassionate service.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Handled referral processing and shared information between patients, providers, and other healthcare offices.
- Prepared pre-operative letters and kept documentation accurate and organized.
- Managed multiple tasks in fast-paced medical office while maintaining strong attention to detail.
Logistic Analyst
Suzannas Kitchen
Duluth, GA
01.2016 - Current
- Analyzed inventory levels to ensure product availability and timely order fulfillment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reviewed orders, shipping information, and inventory data to identify discrepancies and resolve issues.
- Coordinated with warehouse staff, drivers, vendors, and other departments to ensure efficient movement of products.
- Followed company procedures and food safety rules while staying organized and meeting deadlines.
Substitute Teacher
Gwinnett County Public Schools
08.2022 - 04.2024
- Supervised and supported students in a safe, respectful, and positive classroom environment.
- Followed lesson plans and school policies while maintaining classroom routines and expectations.
- Reinforced instructional activities in reading and math, contributing to student understanding and completion of classroom assignments.
- Communicated student concerns and classroom updates with permanent teachers.
Education
GED -
Gwinnett Tech College
Duluth, GA05-2017
Some College (No Degree) - Medical Assisting
Altierius Career College
Norcross, GASkills
- Patient care
- Customer service excellence
- Attention to detail
- Quality control and inspection
- Equipment troubleshooting
- Bilingual communication (Spanish and English)
- Computer proficiency
- Adaptability
- Production record management
Timeline
Medical Assistant
Northside Hospital
04.2024 - Current
Substitute Teacher
Gwinnett County Public Schools
08.2022 - 04.2024
Logistic Analyst
Suzannas Kitchen
01.2016 - Current
GED -
Gwinnett Tech College
Some College (No Degree) - Medical Assisting
Altierius Career College