Melissa Dixon
CA
Summary
Detail oriented medical device professional with 9+ years expertise in Cardiac Rhythm Management and Cath Lab. . Experienced in collaborating with physicians, nurses and device representatives to optimize workflow and patient outcomes. Proven ability to deliver physician and staff education, streamline diagnostic workflows and troubleshooting for advanced medical technologies. Strong ability to work in fast paced environments. Passionate about innovative ways to improve patient care.
Overview
11
11
years of professional experience
Work History
SR. CLINICAL SPECIALIST
Abbott
01.2020 - Current
- Provides advanced clinical and technical support for CRM therapies including pacemakers, ICDs, CRT and ILR devices ensuring optimal diagnostic accuracy and patient outcomes.
- Ability to work with regions most demanding Electrophysiologists and Cardiologists.
- Provides excellent support to 12 hospitals and 26 implanting physicians in Cath Lab and OR setting.
- Excellent customer service skills paired with advanced technical aptitude exceeding 2025 sales quota 121% to plan.
- Territory management of assigning daily coverage for 10 colleagues while accommodating changes throughout the day.
- Provides 24/7 availability for troubleshooting, data analysis and scheduling.
- Developed and executed training programs for healthcare professionals on product applications.
- Identified process improvements that streamlined operations and reduced turnaround times in clinical settings.
- Trained and mentored new hires.
EP-TSS
Abbott
01.2017 - 01.2020
- Delivered education and in service training to clinical staff about cardiac device product and software.
- Supported physicians in an implant and clinical setting.
- Field champion for launch of ConfirmRx ILR.
- Implemented Merlin on Demand in emergency departments through coordination with supply chain and ED directors.
- Worked in clinic analyzing Abbott, Medtronic, Boston Scientific and Biotronik CRM devices.
- 2017 Region of the Year
ADMINISTRATIVE LIASON
Behavioral Care Solutions
01.2015 - 01.2016
- Provided on and offsite training for physicians in HIPAA compliant software with EMR.
- One on One and group training sessions with 24/7 availability for troubleshooting support.
Education
BACHELOR OF SCIENCE - KINESIOLOGY, MINOR HEALTH PROMOTION AND BIOETHICS AND HUMANITIES
Michigan State University
06-2016
PrepMD -
PrepMD
02-2017
Skills
- IBHRE Certified
- Clinical support and training
- Communication
- Inventory Management
- Strategic Planning
- Salesforce
- Team Player
Timeline
SR. CLINICAL SPECIALIST
Abbott
01.2020 - Current
EP-TSS
Abbott
01.2017 - 01.2020
ADMINISTRATIVE LIASON
Behavioral Care Solutions
01.2015 - 01.2016
BACHELOR OF SCIENCE - KINESIOLOGY, MINOR HEALTH PROMOTION AND BIOETHICS AND HUMANITIES
Michigan State University
PrepMD -
PrepMD