Melissa Dodge
Smithville,TX
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed to results with hardworking mentality to maintain quality of services and products.
Overview
6
6
years of professional experience
Work History
Manager
Texas Boot Company
Bastrop, TX
04.2019 - Current
- Support team members by managing inventory levels and organizing supplies efficiently.
- Learn key operational tools and systems to improve workflow and productivity.
- Provide support in troubleshooting issues, enhancing overall operational effectiveness.
- Accomplish multiple tasks within established timeframes.
- Assist in daily operations, ensuring adherence to safety protocols and company standards.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Develop and maintained relationships with customers and suppliers through account development.
- Enhance product quality by instituting quality control procedures, resulting in fewer customer complaints.
- Address customer concerns related to order fulfillment (e.g., delays, wrong items, or damaged products).
- Manage returns, exchanges, and order corrections.
- Manage the flow of incoming orders from the website, ensuring they are captured correctly and efficiently.
- Work with inventory teams to ensure the online store reflects real-time product availability.
Education
No Degree -
Austin Community College
Austin, TXSkills
- Customer service
- Professional and courteous
- Time management
- Decision-making
- Complex Problem-solving
- Policy implementation
- Effective communication
- Attention to detail
Timeline
Manager
Texas Boot Company
04.2019 - Current
No Degree -
Austin Community College