Melissa Dodson
Placerville,CA
Summary
Determined Esthetician with professional and well-mannered demeanor. Strong interpersonal and communication skills. Works well individually as well as in a collaborative environment. Well rounded knowledge of products, skin type analysis, and correct applications. Meticulous in sanitation and disinfection practices. Hands-on experience in facials, chemical peels, microdermabrasion, high frequency skin treatments, hair removal, makeup application, and lash extensions. Organized and dependable while successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Customer Service Cashier
Grandma's Glass Boutique
08.2022 - Current
- Resolved customer complaints and maintained clean and tidy checkout area
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store
- Performed cash, card and check transactions to complete customer purchases
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays
- Utilized POS system to handle customer cash and credit card transactions
- Developed and managed relationships with customers to increase customer loyalty
Student Esthetician
Paul Mitchell The School
11.2021 - 05.2022
- Created professional and relaxing experience for clients and provided great customer service
- Prepared for clients ahead of schedule
- Consulted with clients about their needs and goals
- Maintained safe and sanitary work area at all times
- Provided excellent services and suggested best skincare and cosmetic products for purchase to suit client's skin needs
- Product Knowledge Received in depth product training on Cosmedix skincare, Image skincare, and Benefit cosmetics.
- Performed facials and other treatments such as microdermabrasions and chemical peels.
- Removed hair through waxing and sugaring.
- Assessed and accommodated guests needs and assessed contraindications.
- Answered phone calls and emails to schedule client appointments.
- Sanitized and organized station and tools.
Caregiver
Visiting Angels Home Health Care
12.2017 - 03.2020
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Appliance/ Telecom Associate
Fry's Electronics Inc.
11.2007 - 12.2010
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Tracked stock using company inventory management software.
- Loaded and unloaded merchandise using pallet jack and mana board.
Retail Sales Associate
Radio Shack
07.2003 - 11.2007
- Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
- Greeted customers and helped with product questions, selections and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Used POS system to process sales, returns, online orders and gift card activations.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Logged reports, expenses, receipts and sales documents into digital database.
Education
Esthetics Programs -
Paul Mitchell The School
Sacramento, CA2022
Skills
- Disinfection Procedures
- Cleaning Procedures
- Sanitation Standards
- Customer Experience
- Microdermabrasion Treatments
- Exfoliation
- Hair Removal Techniques
- Client Needs Assessment
- Skin Care
- Facials
Timeline
Customer Service Cashier
Grandma's Glass Boutique
08.2022 - Current
Student Esthetician
Paul Mitchell The School
11.2021 - 05.2022
Caregiver
Visiting Angels Home Health Care
12.2017 - 03.2020
Appliance/ Telecom Associate
Fry's Electronics Inc.
11.2007 - 12.2010
Retail Sales Associate
Radio Shack
07.2003 - 11.2007
Esthetics Programs -
Paul Mitchell The School