Melissa Dolliger
Bourbonnais,Illinois
Summary
Qualified Technician with many years of industry experience. Demonstrated success in streamlining processes and boosting efficiency by leveraging strong design and problem-solving abilities. Detail-oriented and conscientious about addressing aspects of development and production to create reliable products.
Overview
16
16
years of professional experience
Work History
Lead Technician
CTDI - Communications Test Design
Pittston, PA
08.2015 - Current
- Install telecommunications equipment at customer sites.
- Read, interpret, and implement job specifications.
- Run, secure, and terminate cable.
- Interact with customer and point of contact at installation sites
- Assemble frames, superstructure and miscellaneous hardware.
- Perform required testing of installed wiring using specifications and drawings.
- Label and stencil equipment and cabling.
- Survey sites for future installation and/or removal
- Responsible for timely job completion within budgeted man hours.
- Identify, communicate and facilitate resolution of job issues (e.g. manpower, material, engineering, technical support, etc.) in a timely manner.
- Direct supervision and on-the-job training of field personnel.
- Effectively delegate tasks and assignments.
- Inform management promptly of any personal problems/disciplinary issues.
- Provide regular constructed employee performance feedback to management.
- Be the point of contact with customer at the job site.
- Ensure all jobs conform to customer and CTDI quality requirements.
- Complete quality checklist at completion of the job and ensure correction of any quality non-conformances.
- Perform end of job walk-through in conjunction with field supervisor as directed.
- May be required to attend specific site meetings.
- Responsible for team tool kit and team van (including proper appearance and upkeep of van).
- Enforcement of corporate and divisional policies.
- Ensure practice of safe work habits by the installation team.
- Report time worked in CTDI timekeeping system on a daily basis.
- Completion and processing of all required job documentation and operations paperwork.
- Other duties as assigned.
Lead Technician
Adecco
, PA
06.2014 - 08.2015
- Install telecommunications equipment at customer sites.
- Read, interpret, and implement job specifications.
- Run, secure, and terminate cable.
- Assemble frames, superstructure and miscellaneous hardware.
- Perform required testing of installed wiring using specifications and drawings.
- Label and stencil equipment and cabling.
- Install and connect basic AC wiring.
- Run and terminate DC power cabling.
- Maintain satisfactory quality performance levels.
- Practice safe work habits.
- Timely and accurate completion of necessary operations paperwork (e.g. expense reports, time sheets, job documentation, etc.)
- Provide daily job status reports as requested.
- May be required to provide on the job training to other installation technicians.
- May be required to assume responsibility for successful completion of basic installation projects.
- Other duties as assigned.
Lead Installer
Millenium Technical Services
Kankakee, IL
04.2008 - 06.2014
- Maintain satisfactory quality performance levels.
- Practice safe work habits.
- Install telecommunications equipment at customer sites.
- Read, interpret, and implement job specifications.
- Run, secure, and terminate cable.
- Assemble frames, superstructure and miscellaneous hardware.
- Perform required testing of installed wiring using specifications and drawings.
- Label and stencil equipment and cabling.
- Install and connect basic AC wiring.
- Run and terminate DC power cabling.
- Timely and accurate completion of necessary operations paperwork (e.g. expense reports, time sheets, job documentation, etc.)
- Provide daily job status reports as requested.
- May be required to provide on the job training to other installation technicians.
- May be required to assume responsibility for successful completion of basic installation projects.
- Other duties as assigned.
Education
High School Diploma -
BBCHS
Bradley, IL05-1991
Some College (No Degree) -
Kankakee Community College
Kankakee, ILSkills
- Quality Standards
- Work Documentation
- Work Order Prioritization
- Specifications Knowledge
- Strong leadership skills
- Excellent interpersonal skills with the ability to motivate others
- Ability to interpret and carry out job specifications for multiple jobs
- Excellent communication and customer service skills
Timeline
Lead Technician
CTDI - Communications Test Design
08.2015 - Current
Lead Technician
Adecco
06.2014 - 08.2015
Lead Installer
Millenium Technical Services
04.2008 - 06.2014
High School Diploma -
BBCHS
Some College (No Degree) -
Kankakee Community College