Melissa Dort
Trinity
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. 15 plus years experience in interacting with the public on a regular basis. Made an immediate impact and became a leader very early. Possesses a strong ability to multitask while being a team player. Detailed oriented and self-motivated to excel past expectations.
Overview
12
12
years of professional experience
Work History
Bartender Shift Manager
Whiskey Wings Sports Bar and Grill
Oldsmar, FL
02.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Oversaw a 15-seat bar and an 8-table section, maintaining high service standards.
- Managed high-volume weekend shifts, consistently achieving sales over $2,500.
- Worked events like live bands on the weekends, football sundays, major sporting events, trivia throughout the week and corporate parties.
Lead Server and Bartender
Codys Original Roadhouse
Tarpon Springs, Florida
03.2023 - Current
- Company Overview: High volume fast paced environment with full liquor bar and traditional steakhouse menu
- Worked a 24 seat bar with full dinner menu while also making drinks and washing glassware for the whole restaurant and maintaining our 3-5 minute ticket time
- Worked with no bar back and at the most only one other bartender, at times I did it all alone
- Preformed all open and close operations, stocked inventory, set up and break down
- Worked together alongside a small team of bartenders prioritizing customer experience and expectations of one another to ensure each shift ran smooth
- Served on the floor as a Closing server
- Always maintaining a 4 to 6 table section
- Giving exceptional customer service ensuring the customer experience exceeds expectations
- Was responsible for training new servers and bartenders in a 5 day training period
- As Closing Server I would make sure server side work and closing duties were completed to satisfactory expectations
- Also making sure server sections were cleaned
- Maintained a high level of professionalism and efficiency during high-volume events and busy shifts
- High volume fast paced environment with full liquor bar and traditional steakhouse menu
Lead Server and Bartender
The Horse and Jockey
St Petersburg, Florida
08.2012 - 05.2015
- Company Overview: Opened restaurant and got staff ready for the day
- Was responsible for all cash handling throughout the shift
- Did the balance and batch out for all employees at the end of the shift
- Preformed all managerial and common bartending tasks
- Handled a high volume 10+ table section while preforming any and all lead responsibilities
- Worked many high volume events, major sporting events, dinner rush and holidays
- Opened restaurant and got staff ready for the day
Skills
- Multitask
- Team player
- Detail oriented
- Self-motivated
Gap In Employment
Took time off to focus on family and manage household needs for four children.
Personal Information
Total Experience: 15 years experience in interacting with the public on a regular basis.
Timeline
Bartender Shift Manager
Whiskey Wings Sports Bar and Grill
02.2024 - Current
Lead Server and Bartender
Codys Original Roadhouse
03.2023 - Current
Lead Server and Bartender
The Horse and Jockey
08.2012 - 05.2015