Summary
Overview
Work History
Skills
Gap In Employment
Personal Information
Timeline
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Melissa Dort

Trinity

Summary


Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. 15 plus years experience in interacting with the public on a regular basis. Made an immediate impact and became a leader very early. Possesses a strong ability to multitask while being a team player. Detailed oriented and self-motivated to excel past expectations.

Overview

12
12
years of professional experience

Work History

Bartender Shift Manager

Whiskey Wings Sports Bar and Grill
02.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Oversaw a 15-seat bar and an 8-table section, maintaining high service standards.
  • Managed high-volume weekend shifts, consistently achieving sales over $2,500.
  • Worked events like live bands on the weekends, football sundays, major sporting events, trivia throughout the week and corporate parties.

Lead Server and Bartender

Codys Original Roadhouse
03.2023 - Current
  • Company Overview: High volume fast paced environment with full liquor bar and traditional steakhouse menu
  • Worked a 24 seat bar with full dinner menu while also making drinks and washing glassware for the whole restaurant and maintaining our 3-5 minute ticket time
  • Worked with no bar back and at the most only one other bartender, at times I did it all alone
  • Preformed all open and close operations, stocked inventory, set up and break down
  • Worked together alongside a small team of bartenders prioritizing customer experience and expectations of one another to ensure each shift ran smooth
  • Served on the floor as a Closing server
  • Always maintaining a 4 to 6 table section
  • Giving exceptional customer service ensuring the customer experience exceeds expectations
  • Was responsible for training new servers and bartenders in a 5 day training period
  • As Closing Server I would make sure server side work and closing duties were completed to satisfactory expectations
  • Also making sure server sections were cleaned
  • Maintained a high level of professionalism and efficiency during high-volume events and busy shifts
  • High volume fast paced environment with full liquor bar and traditional steakhouse menu

Lead Server and Bartender

The Horse and Jockey
08.2012 - 05.2015
  • Company Overview: Opened restaurant and got staff ready for the day
  • Was responsible for all cash handling throughout the shift
  • Did the balance and batch out for all employees at the end of the shift
  • Preformed all managerial and common bartending tasks
  • Handled a high volume 10+ table section while preforming any and all lead responsibilities
  • Worked many high volume events, major sporting events, dinner rush and holidays
  • Opened restaurant and got staff ready for the day

Skills

  • Multitask
  • Team player
  • Detail oriented
  • Self-motivated

Gap In Employment

Took time off to focus on family and manage household needs for four children.

Personal Information

Total Experience: 15 years experience in interacting with the public on a regular basis.

Timeline

Bartender Shift Manager

Whiskey Wings Sports Bar and Grill
02.2024 - Current

Lead Server and Bartender

Codys Original Roadhouse
03.2023 - Current

Lead Server and Bartender

The Horse and Jockey
08.2012 - 05.2015

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Melissa Dort