KANESHA SAMUEL
Charlotte,NC
Summary
Level-headed professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of excellent patient care.
Overview
11
11
years of professional experience
Work History
Shift Manager
Wingstop
11.2023 - Current
- Delegating tasks and providing clear instructions.
- Oversee daily operations
- Enforce policies and procedures
- Maintain food and safety standard
Owner
Quick Pro Logistics LLC
02.2021 - 11.2023
- Dispatch truck loads
- Coordinate pick-up and delivery route.
- Maintain bookkeeping and driver qualification file
- Hire and train driver
- Negotiate contracts
Referral Coordinator/Staff Assistant
Atrium Healthcare
10.2018 - 02.2021
- Process all incoming new patient referrals via fax and or workque
- Verify all patient information and insurance
- Input new patients information into the system
- Schedule new patient office visits
- Provided support to the staff assistants, including scheduling appointments and completing worque
Back up Office Coordinator for General Surgery
Atrium Healthcare
10.2018 - 01.2021
- Schedule and reschedule follow up and surgery visits
- Weekly team meetings with top general surgeon
- Submitting reimbursements claims
- Getting insurance authorizations for surgery and or testing
- Managed general surgeons calendar to ensure no scheduling errors
Account/Outreach Specialist
Atrium Healthcare
06.2016 - 01.2019
- Answer multiple lines for heart failure, liver disease, general surgery, kidney and liver transplant clinic departments
- Schedule new patient and return patient office visits
- Send electronic messages from doctors, patients, medical facilities, pharmacy, and insurance companies to nurses and/or coordinators
- Make sure protocols are updated monthly
- Training all new coworkers
Patient Transporter
Atrium Healthcare
04.2013 - 06.2016
- Responsible for transporting patients via wheelchairs/ movable beds
- Provide comfort/encouragement to patients and family members during visits
- Provide excellent customer service at all times.
Education
Associate of Arts - Business Management
University of Phoenix
Charlotte, NCCPCC
Charlotte, NC01.2009
Skills
- Team player
- Efficient and reliable
- Compassionate caregiver
- Multitask
- Patient-focused care
- Quick learner
- CPR/First Aid certified
- Epic/Emcompass
- Onbase
Timeline
Shift Manager
Wingstop
11.2023 - Current
Owner
Quick Pro Logistics LLC
02.2021 - 11.2023
Referral Coordinator/Staff Assistant
Atrium Healthcare
10.2018 - 02.2021
Back up Office Coordinator for General Surgery
Atrium Healthcare
10.2018 - 01.2021
Account/Outreach Specialist
Atrium Healthcare
06.2016 - 01.2019
Patient Transporter
Atrium Healthcare
04.2013 - 06.2016
Associate of Arts - Business Management
University of Phoenix
CPCC
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