Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Mylora Durden

Land O' Lakes,FL
Mylora Durden

Summary

Dedicated and dependable bartender and server with a strong work ethic and a passion for hospitality. Known for building lasting rapport with guests, delivering excellent customer service, and maintaining a positive team-focused attitude. Willing to step in wherever needed to support smooth operations and ensure a great guest experience.


Customer Service Professional with 14 years of experience delivering exceptional support in fast-paced environments. Skilled in resolving issues efficiently, building strong customer relationships, and ensuring satisfaction across diverse industries. Proven ability to handle high call volumes, manage complaints professionally , and contribute to team success with a positive, solutions-focused attitude.


Marketing Specialist with a strong track record of driving local brand awareness, generating leads, and increasing sales through strategic digital and traditional marketing campaigns. Skilled in social media management, customer targeting, and community outreach.

Overview

26
years of professional experience

Work History

Irish Pub

Bartender Shift Manager
03.2020 - 04.2024

Job overview

  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Capital Home Solutions

Customer Service Representative
01.2016 - 03.2020

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Capital Home Solutions

Marketing Specialist
01.2016 - 03.2020

Job overview

  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Streamlined communication processes, leading to improved collaboration between departments.
  • Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
  • Boosted lead generation through the creation of engaging content for social media platforms.

Wings N Things

Server Trainer
03.1998 - 08.2003

Job overview

  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Education

Stone Mountain High
Stone Mountain, GA

High School Diploma
06-1988

University Overview

Skills

  • Knowledgeable in drink preparation, POS system proficiency and cash handling
  • Works well under pressure in fast paced environment
  • Excellent customer service and communication
  • Proven ability to build guest loyalty and satisfaction
  • Reliable and punctual; strong attention to detail
  • Team-oriented with a flexible, can-do attitude
  • Basic marketing and promotion of specials and events
  • Able to multitask and thrive in a high-pressure enviroment

Timeline

Bartender Shift Manager
Irish Pub
03.2020 - 04.2024
Customer Service Representative
Capital Home Solutions
01.2016 - 03.2020
Marketing Specialist
Capital Home Solutions
01.2016 - 03.2020
Server Trainer
Wings N Things
03.1998 - 08.2003
Stone Mountain High
High School Diploma
Mylora Durden