Melissa Downey
Lexington,SC
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures.
Collaborative and committed to addressing social issues to improve quality of life in marginalized communities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Assistant
Car Calibrators
08.2021 - Current
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and customer inquiries.
- Managed all things billing for insurance work, and private pay as well as enterprise work
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Calibrate cars using OEM software
- Purchased and maintained office supplies.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Director
Sober Living America
12.2020 - 08.2021
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team member.
- Assisted with resident relapse prevention plans
- Assisted with helping residents find resources to help them gain recovery capital
- Collaborated with community members to develop and implement service initiatives.
- Created a welcoming atmosphere for clients and their families by promoting open communication, empathy, and understanding.
- Established partnerships with local employers to create job opportunities for clients looking to re-enter the workforce upon completion of their stay at the facility.
- Managed crisis situations effectively by employing de-escalation techniques when necessary while prioritizing client safety and wellbeing.
Production Assistant
The Marwin Company
03.2020 - 12.2020
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Education
High School Diploma -
Kennard-Dale High School
Fawn Grove, PA05.1998
Skills
- Client Needs Assessments
- Written and verbal communication
- Service planning
- Community Outreach
- Public Speaking
- Supervision and leadership
Certification
- Peer Support Certification June 2023
Timeline
Office Assistant
Car Calibrators
08.2021 - Current
Director
Sober Living America
12.2020 - 08.2021
Production Assistant
The Marwin Company
03.2020 - 12.2020
High School Diploma -
Kennard-Dale High School