Melissa Doxtater
Grand Junction,CO
Summary
Results-oriented professional with expertise in operational management and customer service excellence. Committed to maintaining high standards of quality and efficiency, ensuring customer needs are met promptly and effectively.
Overview
23
23
years of professional experience
Work History
Owner/Operator
Melissa's Apothecaries & Holistic Services
Cornwall
01.2019 - 06.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Beertender
Troegs Brewing
Hershey
05.2017 - 03.2018
- Served a diverse selection of Troegs craft beers and brews.
- Educated customers on beer styles and brewing processes.
- Maintained cleanliness and organization of the bar area.
- Collaborated with team members to enhance customer experience.
- Processed customer orders efficiently using POS systems.
- Handled customer inquiries and resolved complaints promptly.
- Provided support during special events and beer tastings.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Greeting customers in a friendly manner, taking orders accurately and efficiently.
- Complying with safety policies and procedures set forth by the establishment's Health Department regulations.
- Performing opening, closing duties such as setting up, breaking down the bar area accordingly.
- Maintaining an accurate cash drawer throughout shift and ensuring proper balance at the end of each shift.
- Attending staff meetings and training sessions as required by employer.
- Cleaning and stocking glassware, bar equipment, and workstations.
- Checking identification of customers to verify age requirements for alcoholic beverage purchases.
- Adhering to all applicable laws related to serving alcoholic beverages including state liquor laws.
- Cross-training on various roles within the restaurant and bar operations.
- Continually monitoring patron alcohol consumption levels for responsible drinking practices.
- Suggestive selling additional items or upgrades to enhance guest experience.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Bar Supervisor
Quentin Riding Club
Cornwall
06.2009 - 10.2015
- Supervised bar staff to ensure efficient service and customer satisfaction.
- Managed inventory levels, ordering supplies to maintain stock availability.
- Implemented safety and cleanliness standards across the bar area.
- Coordinated event setups, ensuring timely service for special occasions.
- Assisted in developing drink menus to enhance customer experience.
- Monitored cash handling procedures for accuracy and security compliance.
- Resolved customer complaints promptly to maintain a positive atmosphere.
- Trained new employees on proper bar tending techniques and food safety protocols.
- Performed opening and closing procedures each day.
- Monitored patron alcohol consumption to encourage safety.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Organized promotional events for the bar including happy hour specials, drink specials.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Participated in weekly management meetings to discuss operational issues or concerns.
- Created weekly schedules for bar staff, ensuring adequate coverage during peak hours.
- Monitored staff performance and provided feedback to ensure quality service delivery.
- Maintained accurate records of beverage inventories, sales, and costs.
- Maintained an organized workspace that met all sanitation requirements set forth by local authorities.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Adhered to strict budget guidelines when making purchasing decisions.
- Developed popular cocktail menu for customers preferring liquor and spirits to wine, resulting in increase in customer retention.
Head Bartender
Canal House
Hershey
03.2007 - 05.2009
- Managed bar operations and ensured high-quality service during peak hours.
- Trained and mentored junior bartenders on drink preparation techniques.
- Developed innovative cocktail recipes based on current trends and customer preferences.
- Collaborated with management to create seasonal drink menus and promotions.
- Established positive relationships with customers for enhanced service experience.
- Monitored cleanliness and organization of the bar area to meet health standards.
- Handled customer complaints efficiently to maintain a welcoming environment.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Handled food orders from customers seated at the bar.
- Upsold customers from shelf to premium brands to help boost sales.
Shop Owner
Good Karma Better Health
Lebanon
10.2002 - 01.2006
- Managed daily operations of health-focused retail shop.
- Curated product selection to promote wellness and healthy living.
- Trained staff on customer service and product knowledge.
- Organized inventory and ensured stock availability for customers.
- Designed engaging displays to highlight featured products effectively.
- Maintained a clean and inviting shopping environment for patrons.
- Fostered relationships with local suppliers to source quality products.
- Handled customer inquiries, complaints, and returns professionally.
- Maintained inventory levels by ordering stock as needed.
- Managed employee schedules and assigned tasks and responsibilities to employees.
- Reviewed financial statements regularly to assess profitability of operations.
- Planned in-store displays to attract shoppers and promote products.
- Trained and managed shop staff, including delegating tasks and scheduling shifts.
- Ensured compliance with safety regulations in the shop environment.
- Processed payments, calculated taxes, and prepared invoices for customers.
- Prepared for new product lines and seasonal changes by running in-store and online clearance events.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Education
Master of Arts - Educational Training Program
Herbal Academy
Vermont03-2023
Master of Arts - Thai Yoga Massage
Omega Institute
Rhinebeck, NY07-2010
Master of Arts - Integrated Energy Therapy
Omega Institute
Rhinebeck, NY04-2010
Board Certified HHP - Holistic Health & Dietary Nutrition
Global College of Medicine
Santa Cruz, CA08-2009
Skills
- Customer relationship management
- Data analysis
- Inventory management
- Staff training
- Conflict resolution
- Team collaboration
Affiliations
Community Accomplishments
For the past 10 years I have been involved in my local community creating inner city kids programs for kids in need. I got involved with the local art center, securing grants to implement a summer kids art program. Some programs were as little as 2 weeks, some for the whole summer, depending on funding I secured. Camps included tons of art projects, city murals, nature gardens, etc. One year I secured a grant revolving around the community using the reduce, reuse, recycle theme. We were able to utilize
**Community Accomplishments**
For the past ten years, I have been actively involved in my local community, creating programs for inner-city kids in need. I partnered with the local art center and secured grants to implement a summer art program for children. Some programs lasted as little as two weeks, while others spanned the entire summer, depending on the funding I was able to secure. These camps featured a variety of art projects, city murals, nature gardens, and more. One year, I obtained a grant focused on the theme of reduce, reuse, and recycle, which allowed us to utilize recycled materials in our projects.
For the past 10 years I have been involved in my local community creating inner city kids programs for kids in need. I got involved with the local art center, securing grants to implement a summer kids art program. Some programs were as little as 2 weeks, some for the whole summer, depending on funding I secured. Camps included tons of art projects, city murals, nature gardens, etc. One year I secured a grant revolving around the community using the reduce, reuse, recycle theme. We were able to utilize
**Community Accomplishments**
For the past ten years, I have been actively involved in my local community, creating programs for inner-city kids in need. I partnered with the local art center and secured grants to implement a summer art program for children. Some programs lasted as little as two weeks, while others spanned the entire summer, depending on the funding I was able to secure. These camps featured a variety of art projects, city murals, nature gardens, and more. One year, I obtained a grant focused on the theme of reduce, reuse, and recycle, which allowed us to utilize recycled materials in our projects.
Timeline
Owner/Operator
Melissa's Apothecaries & Holistic Services
01.2019 - 06.2025
Beertender
Troegs Brewing
05.2017 - 03.2018
Bar Supervisor
Quentin Riding Club
06.2009 - 10.2015
Head Bartender
Canal House
03.2007 - 05.2009
Shop Owner
Good Karma Better Health
10.2002 - 01.2006
Master of Arts - Educational Training Program
Herbal Academy
Master of Arts - Thai Yoga Massage
Omega Institute
Master of Arts - Integrated Energy Therapy
Omega Institute
Board Certified HHP - Holistic Health & Dietary Nutrition
Global College of Medicine