Melissa Drechsler
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Sales Counselor
Universal Studios
04.2019 - Current
- Used customer insights to develop innovative sales strategies to increase sales.
- Stayed current on company offerings and industry trends.
- Achieved or exceeded company-defined sales quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Client Service Professional
H & R Block Tax Services
01.2016 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Participated in regular trainings and workshops to keep up-to-date on all company products and services.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
LEAD
Dolly Parton's Stampede
11.2005 - 04.2008
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Established team priorities, maintained schedules and monitored performance.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Oak Ridge High School
Orlando, FL05.2001
Skills
Processing payments
Sales consulting
Upselling strategies
Relationship Building
Timeline
Sales Counselor
Universal Studios
04.2019 - Current
Client Service Professional
H & R Block Tax Services
01.2016 - 04.2019
LEAD
Dolly Parton's Stampede
11.2005 - 04.2008
High School Diploma -
Oak Ridge High School