Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Sales Counselor
Universal Studios
04.2019 - Current
Used customer insights to develop innovative sales strategies to increase sales.
Stayed current on company offerings and industry trends.
Achieved or exceeded company-defined sales quotas.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Client Service Professional
H & R Block Tax Services
01.2016 - 04.2019
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Participated in regular trainings and workshops to keep up-to-date on all company products and services.
Cross-trained and provided backup support for organizational leadership.
Investigated and resolved customer inquiries and complaints quickly.
LEAD
Dolly Parton's Stampede
11.2005 - 04.2008
Streamlined store operations for increased efficiency, implementing new processes and procedures.
Established team priorities, maintained schedules and monitored performance.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.