Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Drechsler

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Sales Counselor

Universal Studios
8259 EXCHANGE DR. ORLANDO FL 32809
04.2019 - Current
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Stayed current on company offerings and industry trends.
  • Achieved or exceeded company-defined sales quotas.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Client Service Professional

H & R Block Tax Services
6604 OLD WINTER GARDEN ORLANDO FL 32835
01.2016 - 04.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Participated in regular trainings and workshops to keep up-to-date on all company products and services.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved customer inquiries and complaints quickly.

LEAD

Dolly Parton's Stampede
6251 VINELAND RD
11.2005 - 04.2008
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Established team priorities, maintained schedules and monitored performance.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Education

High School Diploma -

Oak Ridge High School
Orlando, FL
05.2001

Skills

  • Processing payments

  • Sales consulting

  • Upselling strategies

  • Relationship Building

Timeline

Sales Counselor

Universal Studios
04.2019 - Current

Client Service Professional

H & R Block Tax Services
01.2016 - 04.2019

LEAD

Dolly Parton's Stampede
11.2005 - 04.2008

High School Diploma -

Oak Ridge High School
Melissa Drechsler