Melissa Dunn
Washington,PA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
30
30
years of professional experience
Work History
Medical Receptionist
PPCP
Claysville, PA
06.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
Optician Technician
Dr Joseph Bannon
Wheeling, WV
09.2019 - 06.2024
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Safeguarded patient privacy by diligently adhering to HIPAA regulations when handling sensitive information.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
Travel Agent
American Auto Association
12.2018 - 08.2019
- Conduct research and prepare meticulous travel itineraries complete with pricing, accommodation, airfare, transfer, tour and any additional information needed for each trip
- Make all necessary booking arrangements and keep detailed financial records in order to pay suppliers
- Speak with clients in person, via e-mail and over the phone to discuss their domestic and international travel plans and provide relevant information in regards to methods of transportation, cultural standards, currency exchange, and travel regulations.
Optician
JCPENNEY OPTICAL
12.2013 - 12.2018
- Produce quality eyewear by heating, shaping, bending plastic or metal frames to adjust eyeglasses to fit on clients’ faces, using pliers and hands selecting lenses, and final inspection
- Schedule and prepare work orders for optical laboratory containing instructions for grinding and mounting lenses in frames
- Perform administrative duties such as tracking inventory and sales, answering phones, scheduling appointments, submitting patient insurance information, and handling simple bookkeeping tasks.
Floral Designer
GIANT EAGLE
02.2004 - 06.2008
Customer Service Representative
GIANT EAGLE
08.1994 - 05.2008
- Interacted with customers by telephone or in person to deliver information about products and services, entered orders in the system, cancelled accounts, and obtained details of complaints to resolve all issues in a timely manner
- Accurately maintained records of customer interactions and transactions, recorded details of customer inquiries, complaints or comments, as well as actions taken.
Education
Skills
- High-level Customer Service
- Data Entry & Computer Work
- Client Relationship Building
- Excellent Administration Support Skills
- Work Scheduling & Bookkeeping
- Handling & Resolving Client Issues
- Record Maintenance/Management
- Interpersonal Communication
- Insurance Verification
- Optical Scribe
Timeline
Medical Receptionist
PPCP
06.2024 - Current
Optician Technician
Dr Joseph Bannon
09.2019 - 06.2024
Travel Agent
American Auto Association
12.2018 - 08.2019
Optician
JCPENNEY OPTICAL
12.2013 - 12.2018
Floral Designer
GIANT EAGLE
02.2004 - 06.2008
Customer Service Representative
GIANT EAGLE
08.1994 - 05.2008