Melissa Dunning
Corona,CA
Summary
Driven operations associate promoting a several-year career handling logistics management responsibilities successfully. A self-motivated professional known for prioritizing tasks and having excellent time management skills. Ready for a new position that involves overseeing various duties in a fast-paced setting.
Overview
17
17
years of professional experience
Work History
Operations Associate
Wells Fargo
Irvine
04.2015 - 05.2024
- Identified and resolved escalated inquiries necessitating special handling through thorough research
- Reviewed procedures and ensured compliance with company regulations
- Completed SCRA remediation (Enforcement order)
- Monitored high volume CR COE Remediation Execution mailbox for multiple line of businesses
- Performed other various tasks such as reminder letters, performance metrics and 1OFC uploads
Operations Manager
Wells Fargo
Irvine, CA
04.2007 - 04.2015
- Managed Execution Processing team, ensured processing of live checks and customer automatic loan payments in collaboration with VRC, NRC, Carmax, Call Centers and internal business partners
- Managed ACH team, collaborating with 3rd party vendors to promptly post rejected payments and ensure timely invoice payment
- Collaborated closely with accounting team to reconcile general ledgers according to proper aging criteria, maintaining balanced accounts
- Provided feedback and coaching, consistently meeting service level agreements with 99.9% success rate while overseeing large team members
- Ensured up-to-date policies and procedures adherence on a daily basis
Education
High School Diploma -
Valley High School
Santa Ana, CASkills
- Issue researching and resolution
- Process Improvements
- Operations Management
- Operational Efficiency
- Standard Operating Procedures
- Team Support
- Operational Reporting
- Advanced clerical knowledge
- Proficient with Microsoft Office Platform, ITOP, Mobius, Epiq, XPM, Lexis Nexis, ICMP, Axway, 1OFC and a handful of other systems
- Error identification
- Quality Assurance
- Data Processing
Accomplishments
- 2012 Presidential Club Extraordinary Leader award winner
- ACH certified in 2011 from Wespay
Timeline
Operations Associate
Wells Fargo
04.2015 - 05.2024
Operations Manager
Wells Fargo
04.2007 - 04.2015
High School Diploma -
Valley High School