Melissa Durand
Brooklyn,CT
Summary
Experienced Residential Manager known for high productivity and efficient task completion. Specialize in facility management, and conflict resolution. Excel in communication, leadership, and problem-solving to enhance residential satisfaction. Demonstrated success in improving operational efficiency and maintaining a high standard of facility maintenance. Focused on creating positive living environments for residents while achieving business objectives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Residential Manager
The Arc Of Eastern CT
Norwich, Connecticut
10.2019 - 12.2024
- Responsible for a residential group home for women with medical and intellectual disabilities. I was responsible for every aspect of their care including their banking, medical appointment scheduling, and prescription orders. I also completed IP reports quarterly, did all the drop filing, staff scheduling, new hire interviews and orientation, and payroll. I was head supervisor for a staff of 12, and I was on call 24/7.
Personal Care Assistant
Day Kimball Home Makers and Companions
Dayville, CT
03.2016 - 09.2019
Provided personal care to individuals with various needs. Duties included bathing, feeding, light housework, and companionship.
Bartender/Waitress
Knights Of Columbus
Dayville, CT
03.2015 - 09.2016
- Waitressed and bartended for various functions, including holidays, weddings, anniversaries, and birthday parties.
Clerk and Jewelry Sales Associate
Walmart
Lincoln, Maine
09.2000 - 08.2002
- Cashier, customer service, and jewelry sales associate.
Education
High School Diploma -
Killingly High School
Killingly, CT06-1997
Skills
- Staff management
- Emergency response
- First aid and CPR
- Policy enforcement
- Resident assistance
- Medication management
- Safety compliance
- Client transportation
- Payroll
- Staff supervision
Certification
- CPR Certified
References
References available upon request.
Timeline
Residential Manager
The Arc Of Eastern CT
10.2019 - 12.2024
Personal Care Assistant
Day Kimball Home Makers and Companions
03.2016 - 09.2019
Bartender/Waitress
Knights Of Columbus
03.2015 - 09.2016
Clerk and Jewelry Sales Associate
Walmart
09.2000 - 08.2002
- CPR Certified
High School Diploma -
Killingly High School
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