Melissa Dwyer
Suffern, NY,NY
Overview
39
39
years of professional experience
Work History
Senior Relations Banker
M&T Bank
Ramsey, New Jersey
01.2021 - Current
- Managed client accounts and provided tailored financial advice.
- Assisted customers with loan applications and mortgage inquiries.
- Processed transactions accurately and efficiently at the teller counter.
Branch Manager
M&T Bank
Ramsey, New Jersey
01.2007 - 01.2021
- Implemented strategic initiatives to enhance branch performance and customer satisfaction.
- Managed daily branch operations, ensuring compliance with banking regulations.
- Supervised and trained staff in customer service and sales techniques.
Store Manager
Treasure Island
Ramsey, New Jersey
11.1987 - 06.2006
- Oversaw daily store operations to maintain efficient workflow and productivity.
- Trained and developed staff, enhancing customer service excellence and fostering team engagement.
- Scheduled employee shifts to ensure adequate coverage during peak hours.
- Managed HR processes including hiring, termination, and payroll for staff.
- Ordered stock weekly, ensuring optimal inventory levels and availability for customers.
- Implemented inventory control procedures to optimize stock levels and reduce waste.
- Created visually appealing displays in-store and on endcaps, improving product visibility and driving sales.
- Ordered cash supplies and managed daily bookkeeping tasks for financial accuracy.
Education
Business Management
West Virgina Wesleyan
West VirginiaSkills
- Mortgage application support
- Financial product knowledge
- Account management
- Client relationship management
- Compliance management
- Cross-selling techniques
Timeline
Senior Relations Banker
M&T Bank
01.2021 - Current
Branch Manager
M&T Bank
01.2007 - 01.2021
Store Manager
Treasure Island
11.1987 - 06.2006
Business Management
West Virgina Wesleyan