Melissa Echeverri
Naranja,FL
Summary
Proven track record at Target, enhancing guest satisfaction through exceptional customer service and food service skills. Expert in complaint handling and maintaining a clean environment, I boosted positive outcomes by collaborating effectively with teams. Demonstrated reliability in managing transactions and ensuring guest needs are met with diligence.
Overview
1
1
year of professional experience
Work History
Guest Advocate, Food Service
Target
10.2021 - 04.2023
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
Bachelor of Science - Nutrition And Dietetics
Florida International University
Miami, FL07.2026
Associate of Arts - Biology
Miami Dade College
Miami, FL04.2024
Skills
- Guest Relations
- Complaint Handling
- Customer Service
- Food service skills
- Cleaning and sanitizing
- Reliability and punctuality
- Cash Register Operation
- Guest Orientation
- Teamwork and Collaboration
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Guest Advocate, Food Service
Target
10.2021 - 04.2023
Bachelor of Science - Nutrition And Dietetics
Florida International University
Associate of Arts - Biology
Miami Dade College
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