Hannha Perez
San Diego,CA
Summary
Well-rounded service guest advocate committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
3
3
years of professional experience
Work History
Service Guest Advocate
Target
San Diego, CA
11.2022 - Current
- Greeted over 500+guests and provided assistance to ensure a positive shopping experience.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Provided product knowledge to customers on the features and benefits of products.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted and assisted guests with variety of inquiries, promoting service standards.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Identified issues and established facts to produce practical decisions and solutions for guests.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Altus Charter School
San Diego, CASkills
- Guest Relations
- Stress Tolerance
- Complaint Handling
- Event Planning
- Documentation And Reporting
- Product Sales
- Flexible Schedule
- Knowledge of local area
- Guest Orientation
- Basic accounting
- Cash handling experience
Timeline
Service Guest Advocate
Target
11.2022 - Current
High School Diploma -
Altus Charter School
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