Dakota Gates
Visalia,California
Summary
Personable and dedicated Customer Service Representative with extensive experience in Cashier and service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Guest Advocate, Service Advocate
Target
Visalia, California
10.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Welcomed large volume of guests and improved overall customer service.
- Maintained knowledge of local activities and events to educate guests on options.
- Maintained cleanliness standards throughout the store area.
- Monitored sales floor activity to identify potential theft or fraud issues.
- Resolved customer complaints in a professional manner.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Stocked shelves with merchandise when needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Offered customers carry-out service at completion of transaction.
Education
High School Diploma -
Crescent Valley Charter School
Visalia, CASkills
- Customer Service
- Guest Relations
- Financial Transactions
- Inventory Monitoring
- Computer Skills
- Services and Amenities Promotion
- Issue Resolution
- Flexible Schedule
Affiliations
- Teachers Aid
- Volunteered at a barn
- Dance, Cheer and ASL
References
References available upon request.
Timeline
Guest Advocate, Service Advocate
Target
10.2022 - Current
High School Diploma -
Crescent Valley Charter School