Eligah Alexis-Range
Miramar,FL
Summary
Innovative and customer-focused professional with experience in service advocacy. Outstanding problem-solving, conflict resolution and leadership traits. Confident in building excellent rapport with customers and ensuring complete satisfaction with services and products. Adept at resolving internal and external issues productively.
Overview
8
8
years of professional experience
Work History
Guest Service Advocate
Target
08.2017 - Current
- Analyzed customers' issues and complaints and initiated corrective actions.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Performed follow-up services for dissatisfied customers.
- Developed employee training programs to achieve optimal level of performance during customer interactions.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Conducted pre-screening activities to help determine eligibility for store credit.
- Reached out to individuals eligible for services to solicit applications and offer assistance.
Crew Member
Steve's Espresso
02.2015 - 08.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, and other areas.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
High School Diploma -
North Miami Beach High School
North Miami Beach, FL06.2013
Skills
- Complex Problem-Solving
- Service Promotions
- Decision-Making Skill
- Customer Service
- Credit Card Transaction Processing
- Customer Experience
Timeline
Guest Service Advocate
Target
08.2017 - Current
Crew Member
Steve's Espresso
02.2015 - 08.2017
High School Diploma -
North Miami Beach High School
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