MELISSA ELAINE BENDER
Augusta,GA
Summary
Detail-oriented and dependable Administrative Assistant with extensive experience in office administration, scheduling, payroll, bookkeeping, customer service, insurance sales, and healthcare registration. Proven ability to manage multiple priorities, support accurate records, coordinate schedules, and provide exceptional support to clients, employees, and management. Strong organizational and communication skills with experience in accounting and business management.
Overview
28
28
years of professional experience
Work History
Insurance Agent
Xtra Savvy Assistant - Northwood Financial Group
06.2026 - Current
- Contact and qualify prospective insurance leads.
- Assist clients with Auto and Home Insurance policies.
- Develop client relationships and provide policy information.
- Prepare insurance applications and documentation.
Administrative Assistant
Xtra Savvy Assistant - Precious Memories Sitter Service
10.2021 - Current
- Recruit, hire, and onboard employees.
- Prepare contracts and documentation for new clients.
- Process payroll and maintain employee records.
- Manage scheduling for caregivers and clients.
- Perform bookkeeping functions and maintain financial records.
- Coordinate and manage company email communications.
Registrar/Receptionist
University Healthcare Systems - Prompt Care Occupational Health
03.1999 - 03.2011
- Scheduled patient appointments and maintained calendars.
- Registered patients and managed check-in/check-out procedures.
- Answered multi-line telephone systems and directed calls appropriately.
- Posted charges and payments accurately into patient accounts.
- Maintained patient records and ensured data accuracy.
- Provided professional customer service in a fast-paced healthcare environment.
Data Entry Clerk
Medac Inc.
07.1998 - 04.1999
- Entered and maintained payment and billing information.
- Posted charges and payments accurately.
- Assisted in training new employees on data entry procedures.
- Ensured accuracy and completeness of records.
Education
Bachelor of Business Administration - Accounting
Strayer University
Associate Degree - Business Management
Southern Wesleyan University
Skills
- Administrative Support
- Scheduling & Calendar Management
- Payroll Processing
- Bookkeeping
- Contract Preparation
- Employee Recruitment & Onboarding
- Customer Service
- Data Entry
- Insurance Sales
- Medical Registration
- Multi-Line Phone Systems
- Email Management
- Accounts Receivable & Payment Posting
- Microsoft Office Suite
Timeline
Insurance Agent
Xtra Savvy Assistant - Northwood Financial Group
06.2026 - Current
Administrative Assistant
Xtra Savvy Assistant - Precious Memories Sitter Service
10.2021 - Current
Registrar/Receptionist
University Healthcare Systems - Prompt Care Occupational Health
03.1999 - 03.2011
Data Entry Clerk
Medac Inc.
07.1998 - 04.1999
Bachelor of Business Administration - Accounting
Strayer University
Associate Degree - Business Management
Southern Wesleyan University