Melissa Elvariste
Orlando,FL
Summary
Results-driven manager and skilled accountant with a track record of success in team leadership, recruitment, and financial analysis. Known for exceptional problem-solving abilities, effective communication, and motivating teams. Proficient in accounting software, Microsoft Excel, and experienced in driving business growth.
Overview
4
4
years of professional experience
Work History
Billing Specialist
Loyal Source Government Services, LLC
08.2023 - Current
- Review and understanding of assigned contracts to enable accurate billing following the terms of the contract.
- Providing customer service regarding billing issues, resolve customer discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts
- Perform other assigned tasks and duties necessary to support the Billing Department.
- Enlist the efforts of account managers and senior management when necessary to accelerate the collection process and resolve any issues.
- Communicate & follow up effectively with customer contacts and A/P departments regarding customer accounts on a timely basis.
- Daily outreach to clients who have an outstanding balance more than 60 days – minimum focus of 1 hr. per day.
- Process rejections from previous week and completed within 5 days of receiving notification.
Program Manager
Loyal Source Government Services
04.2022 - Current
- Achieved an impressive increase in fill rates, elevating them from 64% to 90%, through strategic staffing solutions
- Implemented and maintained financial systems, resulting in enhanced efficiency and accuracy
- Identified and capitalized on cost-saving opportunities, leading to increased company profitability
- Developed and presented financial reports to assist in informed decision-making
- Received recognition for outstanding performance from both management and professional organizations.
Account Manager
PFS Financial Services
04.2020 - 03.2022
- Led the company's efforts to engage potential customers by delivering polished and compelling presentations
- Demonstrated consultative selling skills, providing effective customer solutions tailored to individual client needs
- Conducted in-depth analyses of key competitors, allowing for the development of proactive strategies to respond to competitive threats and maintain a competitive edge in the market
- Developed innovative and creative sales pitches that expanded prospects' understanding of our company
- Collaborated closely with the marketing and sales teams to align efforts and enhance the overall brand image
- Maintained detailed records of customer interactions and feedback
- Consistently met and exceeded sales targets and quotas.
Education
Bachelor of Arts in Accounting -
Arizona State University
Tempe, AZ03.2024
Associate of Arts in Business Administration -
Valencia College
Orlando, FL05.2022
Skills
- Financial Analysis
- Team Leadership
- SL Software
- Workday Application
- Accounting Software (Ultipro, SAP Concur)
- Microsoft Excel
- Project Management
- Strong Communication and Interpersonal Skills
- Budgeting and Financial Planning
- Attention to Detail and Accuracy
- Ultipro
- SAP Concur
- Salesforce
- Deputy
Timeline
Billing Specialist
Loyal Source Government Services, LLC
08.2023 - Current
Program Manager
Loyal Source Government Services
04.2022 - Current
Account Manager
PFS Financial Services
04.2020 - 03.2022
Bachelor of Arts in Accounting -
Arizona State University
Associate of Arts in Business Administration -
Valencia College
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