Melissa English
Paw Paw,WV
Summary
Experienced Gas Station/convenient store Assistant Manager with strong leadership skills and commitment to team development that have resulted in improved performance and positive work environments in past roles.
Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service/convenient store establishments.
Overview
2
2
years of post-secondary education
14
14
years of professional experience
Work History
Assistant Kitchen Manager
RUTRER'S
Martinsburg, West Virginia
02.2022 - 05.2023
- Assisted in managing kitchen operations and staff scheduling.
- Coordinated inventory management and supply ordering processes.
- Trained new kitchen staff on food safety and preparation techniques.
- Ensured compliance with health regulations during food preparation.
- Maintained a clean work environment by adhering to sanitation guidelines as required by law.
Overnight Supervisor
Flying Jays
Martinsburg, West Virginia
06.2019 - 03.2022
- Supervised overnight team to ensure operational efficiency and safety compliance.
- Managed inventory levels and coordinated stock replenishment processes.
- Trained new employees on company policies and safety protocols.
- Resolved employee conflicts and facilitated effective communication among staff.
- Implemented best practices for workflow optimization during night shifts.
- Resolved customer complaints promptly and professionally.
- Maintained safe work and collaboration spaces for night employees.
Overnight Shift Supervisor
GetGo Gas Station
Frederick, Maryland
02.2016 - 06.2019
- Supervised overnight team ensuring smooth operations and customer service.
- Managed inventory levels and conducted stock checks for accurate product availability.
- Trained new staff on operational procedures and safety protocols.
- Implemented efficiency improvements in workflow during high-demand periods.
- Organized meetings with staff members to review upcoming projects or changes in procedures.
- Responded quickly and effectively to emergency situations as they arose during the shift.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Co-owner/operator
AES
Clarksburg, Md
01.2009 - 02.2016
- Managed daily operations to ensure smooth workflow and efficiency.
- Oversaw inventory control processes to maintain stock levels and accuracy.
- Trained staff on best practices for customer service and product knowledge.
- Implemented marketing strategies to enhance brand visibility in the community.
- Developed staff schedules to optimize coverage during peak hours.
- Coordinated vendor relationships to secure quality supplies and services.
- Conducted regular staff meetings to communicate updates and gather feedback.
- Conducted market research to identify new opportunities for growth.
- Maintained accurate financial records and prepared monthly reports for management review.
- Created detailed budgets that accurately tracked income and expenses over a given period of time.
- Recruited, trained, evaluated, coached, mentored, disciplined, promoted, demoted employees as appropriate.
- Developed and implemented business strategies to ensure successful operations.
- Collaborated with other co-owners and operators to develop long-term objectives that align with company goals.
- Oversaw staffing levels, schedules, payroll processing, benefits administration, and employee relations.
- Implemented safety protocols in accordance with OSHA regulations to protect employees from harm.
- Resolved conflicts between staff members while ensuring compliance with all applicable laws.
- Monitored inventory levels by tracking product sales and identifying areas of improvement.
- Coordinated with vendors to purchase necessary supplies and materials for daily operations.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Determined pricing for products or services based on costs and competition.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Set pricing structures according to market analytics and emerging trends.
Education
Associate of Business Administration -
Frederick Community College
Frederick, MD 08.2009 - 07.2011
Skills
- Inventory management
- Staff training
- Food safety compliance
- Sanitation practices
- Customer service
- Conflict resolution
- Team leadership
- Effective communication
- Time management
- Vendor relations
- Scheduling staff
- Waste reduction
- Verbal and written communication
Timeline
Assistant Kitchen Manager
RUTRER'S
02.2022 - 05.2023
Overnight Supervisor
Flying Jays
06.2019 - 03.2022
Overnight Shift Supervisor
GetGo Gas Station
02.2016 - 06.2019
Associate of Business Administration -
Frederick Community College
08.2009 - 07.2011
Co-owner/operator
AES
01.2009 - 02.2016